Ebony Mariano
Los Angeles,CA
Summary
Dedicated and focused Office Services Specialist with deep knowledge of office management procedures. Proficient understanding of MS Office, Excel, Power Point and other systems. Excellent customer service, with strong attention paid to detail, organization, and presentation skills. Excellent work ethic and strength in boosting company morale.
Overview
18
18
years of professional experience
Work History
Office Services Manager
Ricoh USA
02.2022 - Current
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information needed.
- Monitored stock of office supplies
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Used scanner to scan important documents into computer system.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes.
- Addressed all video visitation complaints and inquiries.
- Processed offender mail/informals in a timely manner.
- Handled all GTL mail and request for offenders.
- Created log to track out of cell movement for institution
- Handled any other task upon request from Supervisors
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Workflow Coordinator
Williams Lea Inc.
12.2011 - 02.2022
- Input data into computer programs and filing systems.
- Interacted and communicated easily with department personnel and offenders.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Adhered to all facility, company and legal guidelines.
- Obtained patient releases for dissemination of information.
- Created new physical and computer-based files.
- Received and processed medical records requests.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Reviewed charts and flagged incomplete or inaccurate information.
- Sorted materials and filed according to guidelines.
- Responded to materials requests and retrieved necessary information.
- Evaluated department procedures and recommended improvements to maximize efficiency.
- Audited records for accuracy.
- Responded to requests for information from various individuals by providing documents needed.
- Prepared mailings of information and documentation.
- Scheduled and maintained MD sick call.
- Audited medical charts for new file needed.
- Filed documents in a timely manner.
- Coordinated with clients and vendors to determine project scope and define timelines for completion.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Communicated with team members to enforce deadlines and quality standards.
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Managed teams and delegated training and development.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Excellent communication skills, both verbal and written.
On-Site Customer Service Associate
Morgan, Lewis & Bockius
08.2006 - 04.2007
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Managed inventory control, cash control and store opening and closing procedures.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Supervised guests at front counter, answering questions regarding products.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Bachelor Degree of Criminal Justice Administratio
University of Phoenix
Tempe, AZ06.2026
High School Diploma -
Susan Miller Dorsey Senior High School
Los Angeles, CA06.2002
Skills
- Multi-Line Phone Systems
- Confidentiality Understanding
- Appointment Scheduling
- Meeting support
- Report writing
- Keyboarding skills
- Supply ordering
- Microsoft Office
- Office administration
- Organization
- HIPAA guideline compliance
- Inter-office communications
- Verbal and written communication
- Editing and proofreading
- Spreadsheets
- Efficient multi-tasker
- Administrative support
- Employee timesheet processing
- Spreadsheet management
Timeline
Office Services Manager
Ricoh USA
02.2022 - Current
Workflow Coordinator
Williams Lea Inc.
12.2011 - 02.2022
On-Site Customer Service Associate
Morgan, Lewis & Bockius
08.2006 - 04.2007
No Degree - Bachelor Degree of Criminal Justice Administratio
University of Phoenix
High School Diploma -
Susan Miller Dorsey Senior High School
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