EBONY MCCONNER
STOCKTON,CA
Summary
Seeking a Fraud Quality Assurance Specialist role with over 10 years of diverse experience, including a previous position as a Remote Fraud Analyst. Expert in fraud detection, risk assessment, and data analysis, with a proven track record of conducting in-depth investigations to safeguard customer financial integrity. Strong organizational skills, attention to detail, and analytical thinking developed through management and HR coordination roles.
Overview
10
10
years of professional experience
Work History
Human Resource Coordinator
Cost Plus World Market
Stockton, CA
05.2017 - 02.2020
- Coordinated payroll processing, working closely with finance to ensure accuracy.
- Assisted in compliance audits, preparing necessary documentation and reports.
- Responded to internal inquiries regarding HR policies, procedures, and payroll.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
Fraud Analyst (Remote)
Bed Bath and Beyond
Stockton, CA
04.2016 - 04.2017
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Generated daily, weekly, monthly, quarterly reports on fraud trends and patterns.
Manager
Rasputin Music
Stockton, CA
07.2010 - 04.2016
- Conducted all clerical responsibilities, proposed marketing strategies, and provided staff coaching.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate in Applied Science Degree - Business Administration with an emphasis in Business Entrepreneurship
HEALD COLLEGE
STOCKTON, CA01.2012
Skills
- Customer service
- Analytical thinking
- Time management
- Verbal communication
- Written communication
- Problem solving
- Teamwork
- Detail-oriented
- Proficient in Microsoft Office
- Ability to multitask
Timeline
Human Resource Coordinator
Cost Plus World Market
05.2017 - 02.2020
Fraud Analyst (Remote)
Bed Bath and Beyond
04.2016 - 04.2017
Manager
Rasputin Music
07.2010 - 04.2016
Associate in Applied Science Degree - Business Administration with an emphasis in Business Entrepreneurship
HEALD COLLEGE
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