Ebony McMorris
Bellevue,NE
Summary
Motivated individual with strong organizational, communication and multi tasking skills. Strong leadership and problem solving skills. Ability to work independently as well as an exceptional team player, requiring little to no supervision. Experienced with coordinating complex dispatch operations, ensuring seamless communication and efficient scheduling.
Overview
18
18
years of professional experience
Work History
Community Support Case Manager
The Salvation Army
11.2023 - 09.2024
- Maintained accurate documentation on approximately 15-20 cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Distribution Channel Analyst
Mutual of Omaha
11.2021 - 08.2023
- Improved operational efficiency by streamlining processes and implementing best practices in death reimbursements and merger and acquisitions.
- Managed approximately 25-30 emails and calls per day from customers.
- Served as a subject matter expert on death reimbursement and merger and acquisition principles, providing valuable information during critical business planning sessions.
- Trained and mentored staff members in best practices.
- Consistently exceeded performance metrics set forth by management regarding efficiency, productivity, and overall job performance.
Transport Dispatcher
Childrens Hospital and Medical Center
04.2019 - 11.2021
- Liaised with hospital staff to ensure efficient practices were employed for optimal organization during transport operations.
- Played an active role in emergency response plans; coordinated alternative routes or adjustments as necessary during unforeseen circumstances.
- Expedited resolution of customer inquiries and concerns regarding transport team status and scheduling adjustments.
- Developed strong relationships with clients through exceptional service standards, leading to increased repeat business opportunities.
- Maintained thorough records of transport activities, ensuring compliance with company policies and regulatory requirements..
- Collaborated with team members in maintaining accurate schedules for pick-up and drop-off times, improving overall punctuality.
- Demonstrate excellent written and verbal communication skills and computer/technology aptitude.
Communications Specialist
Air Methods
03.2015 - 08.2019
- Performed full range of radio & telephone operational duties in an emergency response facility
- Processed and prioritized 30-40 incoming emergent and non emergent requests per shift
- Determined nature, location, priority of request and dispatch the appropriate emergency unit
- Received and processed info on a continual basis with numerous helicopters
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Reimbursement Specialist
West Corp.
05.2014 - 03.2015
- Analyze payment accuracy of insurance
- Research and identify reasons for claim and processing delay utilizing client-patient accounting systems, databases, or system applications to investigate unpaid claims
- Process payment via check, cash payment, cash box, Medicaid, or health insurance.
Client Service Representative – (Team Lead)
United Health Group
05.2011 - 02.2014
- Train and assist new client service representatives on systems and platforms
- Resolved client related problems and apprehensions in a professional manner
- Collaborate with other departments to resolve issues quickly and effectively
- Enroll employers/employees to medical insurance.
Diagnostic Specialist
Alegent Health
11.2009 - 12.2010
- Receive physician orders, coordinate and schedule diagnostic tests utilizing a computerized scheduling system
- Make outgoing and receive incoming calls regarding appointments
- Pre-registers patients by gathering the information necessary to support the revenue cycle and insure HIPPA compliance
Lead Business Service Specialist
Pacific Life Insurance
10.2006 - 03.2009
- Perform administrative functions involving annuity products
- Ability to multi task enabled me to keep commitment of same day turnaround with emphasis on quality
- Handle all incoming/outgoing activity for largest financial company back office and Registered Representatives.
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Positive Attitude
- Email and Telephone Etiquette
- Data Entry and Analysis
- Teamwork and Collaboration
- Multitasking Abilities
References
Available upon request
Timeline
Community Support Case Manager
The Salvation Army
11.2023 - 09.2024
Distribution Channel Analyst
Mutual of Omaha
11.2021 - 08.2023
Transport Dispatcher
Childrens Hospital and Medical Center
04.2019 - 11.2021
Communications Specialist
Air Methods
03.2015 - 08.2019
Reimbursement Specialist
West Corp.
05.2014 - 03.2015
Client Service Representative – (Team Lead)
United Health Group
05.2011 - 02.2014
Diagnostic Specialist
Alegent Health
11.2009 - 12.2010
Lead Business Service Specialist
Pacific Life Insurance
10.2006 - 03.2009
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