Ebony Meyers
DeSoto,USA
Summary
Results-driven professional with expertise in service coordination and pharmacy operations, enhancing patient care through effective communication and complaint resolution. Collaborates with healthcare teams to implement therapeutic guidelines, improve access, and ensure regulatory compliance. Experienced in prior authorization processes, information gathering, and report preparation, with a solid understanding of insurance coverage policies. Proven track record in delivering continuous clinical quality improvement and utilizing superb influencing skills to communicate with credibility and tact.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Prior Authorization Specialist
CVS Specialty Pharmacy
San Antonio, Texas
12.2025 - 01.2026
- Reviewed prior authorization requests for specialty medications and ensured compliance.
- Coordinated with insurance companies to facilitate thetimely approval of treatment plans.
- Assisted in insurance verification and prior authorization processes for prescriptions.
- Communicated with healthcare providers to gather necessary documentation and information.
- Coordinated with healthcare providers to ensure optimal patient care plans.
- Coordinated communication between healthcare providers and pharmacy teams.
- Collaborated with insurance companies to resolve medication coverage issues.
Program Support Representative
IQVIA
Bridgewater, NJ
07.2022 - 12.2024
- Processed and adjudicated insurance claims for clients, ensuring timely and accurate reimbursements.
- Coordinates with insurers and providers to secure authorizations, andverifies insurance coverage. Identifies and assesses customers' needs to achieve satisfaction
- Resolved customer complaints by providing tailored solutions and following up to ensure complete satisfaction.
- Communicates with the patient the anticipated self-pay portion (co-payments/deductibles/co-insurance).Provided information in regards to patient, smart card and debit card and co-pay cards
- Informed patients about co-pay options available for multiple medications.
Certified Pharmacy Technician
Unlimited Pharmacy LTC
Dallas-Fort Worth, TX
05.2018 - 03.2022
- Scheduled medication reviews, followed up on 90-day conversions, and addressed adherence issues by collaborating with nurses and care providers to meet patient medication requirements.
- Verified prescriptions from doctors and healthcare providers for accuracy and completeness.
- Conducted refill reminder calls and labeled prescriptions with precision to ensure correct medication dispensing and proper documentation.
- Maintained proper storage of medications, ensuring adherence to temperature controls and security protocols.
- Entered detailed information on medications for newly admitted patients into system
Call Center Pharmacy Technician
PHR Compounding Pharmacy
North Richland Hills, TX
04.2017 - 02.2018
- Contacted doctors to obtain authorization for prescription refills, supporting patient adherence to medication regimens.
- Resolved patients' insurance coverage issues, reducing treatment delays and improving patient satisfaction.
- Process third party billing claims and assist with prior authorization completion
- Coordinated timely deliveries to nursing homes, ensuring continuous medication access for patients.
- Receive written prescription requests and verify that information is complete.
- Answer simple questions over the phone or in person, referring clinical questions to the pharmacist
- Organized and filed hard copies of completed prescriptions for easy retrieval.
- Resolved customer issues to ensure satisfaction and loyalty., concerns or complaints made by customers
Pharmacy Technician
CVS Health
Jefferson, LA
06.2016 - 06.2017
- Fill prescriptions according to quality standards, productivity guidelines, and State Board of Pharmacy Regulations.
- Entered prescription orders into computer system for accurate filling.
- Verify all information is complete on the prescription.
- Entered prescription orders into the system for processing. using an imaged prescription.
- Update patient profile with all the necessary information from prescription.
- Communicate with skilled nursing facilities to clarify orders.
- Performed high-volume tasks to enhance operational efficiency during peak hours.
- Managed high volume of inbound calls to resolve customer concerns promptly.
- Created new patient accounts to streamline medical record management.
Office Clerk
Workforce Solutions
Waxahachie, TX
03.2011 - 09.2011
- Sorted and routed incoming mail and collected outgoing mail using cart, facilitating efficient mail delivery.
- Sorted letters and packages into designated sacks or bins by destination, facilitating accurate organization and efficient processing.
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
- Affixed postage to packages and letters using postage meters, ensuring timely dispatch and proper delivery.
- Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations
- Reviewed documentation for accuracy and compliance, upholding operational standards and supporting smooth workflow.
Education
Customer Service - Certificate
RESCARE ACADEMY
Dallas, TX03.2017
GENERAL STUDIES - Diploma
Italy High School
Italy, TX08.2010
Skills
- Prescription verification
- Insurance claims processing
- Insurance prior authorization
- Prescription processing
- Medication management
- Medication order entry
- Medication therapy management
- Clinical pharmacy experience
- Report preparation
- Data analysis
- AS/400
- CRM system proficiency
- Pharmacy customer complaint resolution
- Claim issue resolution
- Customer service
- Claim issue resolution
Certification
Pharmacy Technician
Timeline
Prior Authorization Specialist
CVS Specialty Pharmacy
12.2025 - 01.2026
Program Support Representative
IQVIA
07.2022 - 12.2024
Certified Pharmacy Technician
Unlimited Pharmacy LTC
05.2018 - 03.2022
Call Center Pharmacy Technician
PHR Compounding Pharmacy
04.2017 - 02.2018
Pharmacy Technician
CVS Health
06.2016 - 06.2017
Office Clerk
Workforce Solutions
03.2011 - 09.2011
Customer Service - Certificate
RESCARE ACADEMY
GENERAL STUDIES - Diploma
Italy High School