Ebony Millan
New York,NY
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Related Management, Uplift Elevator, and McDonald's. Expert in streamlining processes and fostering inclusive environments, showcasing a blend of strong work ethic and exceptional problem-solving abilities. Achieved significant improvements in service delivery and team performance, demonstrating a proactive attitude and adaptability in dynamic settings.
Overview
21
21
years of professional experience
Work History
Concierge
Related Management
07.2015 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Office Manager
Uplift Elevator
07.2010 - 01.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Established team priorities, maintained schedules and monitored performance.
Assistant Store Manager
McDonald's
09.2003 - 06.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
No Degree - Business Management
Monroe College
Bronx, NYHigh School Diploma -
Walton Highschool
The Bronx, NY06.2007
Skills
- Strong Work Ethic
- Highly Adaptable
- Effective problem solving
- Customer Service
- Excellent Multitasking
- Proactive attitude
Timeline
Concierge
Related Management
07.2015 - Current
Office Manager
Uplift Elevator
07.2010 - 01.2015
Assistant Store Manager
McDonald's
09.2003 - 06.2010
No Degree - Business Management
Monroe College
High School Diploma -
Walton Highschool
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