EBONY MINOR
GARLAND
Summary
Diligent Fraud Prevention Analyst with solid background in fraud detection and prevention. Proven ability to identify and mitigate fraudulent activities through comprehensive analysis and strategic investigations. Demonstrated proficiency in utilizing risk management techniques and data analysis to safeguard organizational assets.
Overview
14
14
years of professional experience
Work History
Fraud Prevention Analyst
Robert Half
03.2024 - Current
- Resolve fraud-related issues for members, ensuring timely and effective solutions
- Identified and mitigated fraudulent activities, protecting member assets
- Collaborate with team to enhance fraud detection strategies
- Utilize analytical skills to investigate and resolve complex fraud cases
- Achieved significant reduction in fraud-related losses
- Initiated proactive measures to prevent fraudulent activity by conducting thorough background checks on potential clients during the onboarding process.
- Saved company resources by automating manual fraud detection processes using advanced analytics software tools.
- Improved company''s risk management processes through continuous monitoring, detection, and reporting of fraudulent activities.
- Conducted regular reviews of existing policies and procedures related to fraud prevention, ensuring alignment with industry best practices and regulatory requirements.
Fraud Analyst
Honda Financial Services
12.2022 - 03.2024
- Investigated and resolved fraud cases, reducing financial loss by identifying fraudulent activities
- Collaborated with cross-functional teams to develop strategies for fraud prevention and detection
- Analyzed transaction patterns to identify and mitigate potential fraud risks, ensuring data integrity
- Implemented new fraud detection tools, enhancing the efficiency of fraud detection processes
- Prepared detailed reports on fraud trends, contributing to informed decision-making and policy updates
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
Fraud Verification Analyst
Liquidity Services, Inc
01.2017 - 02.2024
- Investigated and resolved fraud cases, leading to a 40% reduction in fraudulent transactions
- Collaborated with cross-functional teams to develop fraud detection strategies, enhancing system accuracy
- Analyzed transaction patterns to identify potential fraud, improving overall security measures
- Trained new team members on fraud detection techniques, increasing team efficiency and knowledge
- Utilized advanced analytical tools to monitor and report suspicious activities, ensuring compliance with regulations
Collection Specialist
Kohls Corporate
07.2014 - 08.2016
- Managed debt collection processes, improving recovery rates and reducing outstanding balances
- Resolved customer disputes, enhancing client satisfaction and retention
- Analyzed account histories, identifying trends to optimize collection strategies
- Collaborated with legal teams to address complex cases, ensuring compliance with regulations
Technical Support
Monitonics Security
01.2011 - 04.2014
- Provided technical support, addressing over 500 customer issues, enhancing satisfaction and retention
- Diagnosed and resolved complex technical problems, reducing downtime by 30%, improving system reliability
- Collaborated with cross-functional teams to streamline support processes, boosting efficiency and response time
- Trained and mentored new team members, fostering a knowledgeable and cohesive support team
Education
Lakeview centennial high school -
BACHELOR OF SCIENCE -
Southern New Hampshire University
11.2024
Skills
- Problem solving
- Attention to detail
- Communication skills
- Critical thinking
- Teamwork
- Microsoft office
- Sap
- Excel
- Microsoft word
- Analytical skills
References
- Kimberly Wafer, Liquidity Services, k.waferdavis@gmail.com, 2145662254
- Latoya Davis, Honda Financial Services, ldavis812001@yahoo.com, 4695376266
Timeline
Fraud Prevention Analyst
Robert Half
03.2024 - Current
Fraud Analyst
Honda Financial Services
12.2022 - 03.2024
Fraud Verification Analyst
Liquidity Services, Inc
01.2017 - 02.2024
Collection Specialist
Kohls Corporate
07.2014 - 08.2016
Technical Support
Monitonics Security
01.2011 - 04.2014
BACHELOR OF SCIENCE -
Southern New Hampshire University
Lakeview centennial high school -
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