Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Mitchell

New Springfield

Summary

Detail-oriented and accuracy-driven professional with 5+ years of experience in high-volume data entry, quality control, and customer service. Proficient in CRM systems, data auditing, error resolution, and documentation management. Adept at maintaining data integrity, analyzing service trends, and improving workflow accuracy. Seeking to leverage strong organizational and technical skills in a Data Entry Specialist or Quality Auditor role.

Overview

13
13
years of professional experience

Work History

Premier Support Specialist

AT&T
11.2020 - Current
  • Used Telegence, LS CRM, Oracle, DLC, and Salesforce to manage customer accounts, update service records, and resolve technical and billing issues.
  • Processed account changes, payment arrangements, device upgrades, and service adjustments with precision and compliance.
  • Responded to customer requests for products, services, and company information.
  • Produced audit reports.
  • Reduced risk of fraud with thorough investigations into irregular financial transactions.
  • Followed established procedures to enter and process data correctly.

Patient Service Representative

Alorica
06.2020 - 11.2020
  • Collaborated with multidisciplinary teams to coordinate care for complex cases.
  • Created reports summarizing cases handled by the Patient Advocacy Department each month.
  • Conducted research on health insurance policies to ensure compliance with laws and regulations.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Provided customer service by answering patient questions and addressing concerns.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Serviced home service prescriptions request

Customer Sales Representative

Teleperformance/Comcast
02.2018 - 06.2019
  • Company Overview: (Comcast Account)
  • Managed up to 100 inbound calls per shift across billing, technical support, and promotions.
  • Upsold services leading to a 20% increase in customer upgrades.
  • Processed payments, account upgrades, cancellations, and resolved service complaints across multiple platforms.
  • (Comcast Account)

Nail Technician

Venetian Nails Spa
01.2012 - 11.2016
  • Company Overview: Delray Beach, FL
  • Recommended suitable products and maintenance techniques for optimal results.
  • Managed client appointments, processed transactions, and addressed feedback to ensure client satisfaction.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Oversaw schedule to manage appointments of new and existing clients.

Education

Licenses - Nail Technician

Boca Beauty Academy
Boca Raton, FL
08-2013

High School Diploma -

Olympic Heights Community High School
Boca Raton, FL
05.2013

Skills

  • Customer service
  • Call center support
  • CRM tools
  • Billing
  • Financial guidance
  • Data entry
  • Technical troubleshooting
  • Product knowledge
  • Time management
  • Team collaboration
  • Account management
  • Communication comprehension
  • Data cleaning

Timeline

Premier Support Specialist

AT&T
11.2020 - Current

Patient Service Representative

Alorica
06.2020 - 11.2020

Customer Sales Representative

Teleperformance/Comcast
02.2018 - 06.2019

Nail Technician

Venetian Nails Spa
01.2012 - 11.2016

Licenses - Nail Technician

Boca Beauty Academy

High School Diploma -

Olympic Heights Community High School

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Ebony Mitchell