Ebony Morris
Milwaukee,WI
Summary
Dynamic professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Food Service Assistant
Milwaukee Public Schools, MPS
09.2024 - 02.2025
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
Housekeeper
Potawatomi Hotel & Casino
02.2024 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Representative
US Cellular Wireless
09.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Account Coordinator
Colders Furniture and Appliances
10.2019 - 12.2021
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Updated internal databases with account information to maintain concise, clear records.
- Prepared, filed and retrieved sales-related documents such as contracts.
Education
No Degree - Practical Nursing
Herzing University
Brookfield, WI12-2025
GED -
Milwaukee Area Technical College
Milwaukee, WI07-2019
Skills
- POS system operation
- Teamwork
- Active listening
- Order management
- Research expertise
- Call center experience
- Problem resolution
- Relationship building
- Complaint handling
- Customer service management
- Phone and email etiquette
- Payment processing
- Microsoft office
Languages
English
Full Professional
Timeline
Food Service Assistant
Milwaukee Public Schools, MPS
09.2024 - 02.2025
Housekeeper
Potawatomi Hotel & Casino
02.2024 - 08.2024
Customer Service Representative
US Cellular Wireless
09.2022 - 11.2023
Account Coordinator
Colders Furniture and Appliances
10.2019 - 12.2021
No Degree - Practical Nursing
Herzing University
GED -
Milwaukee Area Technical College
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