EBONY MORTON

Accomplished professional with 10+ years of extensive leadership experience in progressively responsible positions; demonstrated expertise in customer service; coaching and developing high performing employees into increasing customer oriented roles with responsibility and depth; leading cross-functional teams in the oversight of cutting edge business solutions; driving greater efficiencies and customer engagement. Poised, knowledgeable, and regarded for superb relational skills in both team and individual settings. Exceptional ability to manage multiple tasks, and orchestrate conflicting priorities in dynamic and high-pressure environments. Strong written, verbal, and interpersonal communication skills, with demonstrated ability to seamlessly communicate complex information. Inspiring leader with strong analytical skills and a systematic approach to resolving complex challenges, while fostering stakeholder partnerships. Seeking to utilize experience, education, training, and exceptional internal and external customer care skills and strong work ethic in an organization that values dedication and results.

• Maintain a high standard of care for residents by answering call lights and monitoring behavior for signs of progress or regress,
• Scheduling; rescheduling appointments
• Retain confidentiality of all residents by closely following HIPAA guidelines
• Assisting providers with exams and procedures
• Administering injections or medications
• Manage and align facility safety and security protocols, as well as opening and closing procedures
• Energize and foster an effective and impactful team environment
• Provide strong leadership at the workgroup level to consistently exceed internal and external customer expectations
• Working in the electronic health record (EHR)
• Ensure all service functions are being carried out smoothly and efficiently, Inventory control and management; reduce shrink
• Address customer inquiries and work to resolve complaints
• Accelerating customer satisfaction, growth of service and ensure consistent employee development
• Ensures associates have effective learning and development solutions to meet respective business and productivity needs
• Manage payroll; and aligning staffing to meet business needs through appropriate scheduling
• Cash handling to include bank transactions and deposits, Manage strategic plans for the Field Support Services organization, create annual business plans/store budgets, and then manage key performance indicators and/or metrics ensuring annual goals are met,
• Continuously recruit, hire, train and retain talent to meet and support the needs of the store; identifies internal talent and provides career development opportunities
• Maintains client records in accordance with standard format and timetables to include assessment and progress reports, incident reports, financial records, and other specialized documentation as required

• Basic Life Support Certification (BLS)
• CPR/AED Certification
• Nationally Certified Multi-Skilled Medical Assistant │ National Healthcare Workers Association
• Nationally Certified Multi-Skilled Phlebotomy Technician │ National Healthcare Workers Association
• Nationally Certified Multi-Skilled EGK Technician │ National Healthcare Workers Association