EBONY MOSLEY
Seattle,WA
Summary
Hands-on professional bringing strengths in customer service, cash handling, shipping support, and event coordination. Background includes assisting shoppers, restocking merchandise, processing packages, setting up activities, and maintaining clean, organized spaces. Delivers dependable support through active listening, teamwork, and attention to detail in busy retail and community environments.
Overview
14
14
years of professional experience
Work History
Community builder Trainee
Seattle Housing Authority
Seattle, Washington
04.2026 - Current
- Facilitated resident engagement via workshops, events, and listening sessions to foster community connections.
- Coordinated workshops and community activities to enhance resident involvement and strengthen neighborhood ties.
- Assisted with event logistics, room setup, and material distribution for organization programs.
- Helped coordinate projects and activities while meeting deadlines.
- Monitored office supply and equipment inventory levels to keep stock available.
- Attended weekly meetings to review progress and set team goals.
- Designed visually appealing flyers to promote workshops and activities, increasing resident participation. for events and workshops.
Customer Service Associate
Dollar Tree
Kirkland, Washington
02.2026 - 04.2026
- Greeted Dollar Tree shoppers and provided assistance with product inquiries and store layout.
- Welcomed customers as they entered the store and identified customer needs.
- Assisted customers with returns, exchanges, refunds, and other transactions.
- Applied active listening skills to address customer questions and complaints effectively.
- Resolved customer inquiries promptly to enhance overall shopping experience.
- Operated cash register and processed payments at the front end.
- Handled cash register operations accurately during peak times.
- Supported team members during busy shifts and customer service needs.
- Recovered the sales floor and removed misplaced items throughout the Dollar Tree store.
- Stocked shelves with merchandise and kept aisles neat and organized.
- Organized and prioritized tasks and activities while working within strict timeframes and deadlines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Stock Room Associate
Ross Dress for Less
Kirkland, Washington
06.2025 - 08.2025
- Unloaded trucks and checked in merchandise to maintain inventory accuracy.
- Verified incoming product shipments for accuracy and quality, reporting discrepancies or damage to supervisors immediately.
- Sorted stockroom merchandise by department and size.
- Organized stockroom areas for efficient product access and safe movement..
- Restocked sales floor racks and tables with new Ross inventory.
- Stocked shelves, racks, and bins with newly arrived or transferred merchandise to ensure product availability.
- Tagged apparel and accessories for clear floor display and inventory tracking.
- Handled damaged, returned, and mismatched items for Ross inventory processing.
- Arranged merchandise and stockroom shelves for a neat, orderly presentation, enhancing overall store appearance.
Program Coordinator's Assistant
Project Girl Mentoring Program
Lynnwood, Washington
04.2023 - 04.2025
- Prepared for school days by checking bags and gathering items for daily activities and ensuring readiness for students.
- Gathered materials and supplies for events, facilitating smooth execution of activities.
- Set up materials for after-school activities and games.
- Stocked snacks in designated area for after-school program.
- Cooked nutritious dinners for kids, promoting healthy eating habits.
- Sweep, mop, and restock kitchen and bathrooms.
Customer Service Associate
Walgreens
Tukwila/Covington, WA
12.2019 - 02.2023
- Facilitated customer purchases, item location, and reward program enrollment to enhance loyalty and satisfaction
- Assisted customers by answering questions and fulfilling requests
- Answered questions about store policies and concerns to support positive customer experiences
- Fostered customer loyalty and repeat business by providing friendly service and expert assistance
- Boosted sales through personalized product recommendations and upselling techniques
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Ensured responsible sales by checking identification for age verification before completing transactions. and refused alcohol and tobacco sales to underage customers
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Shoe Sales Associate
Macy's
Lynnwood, WA
07.2021 - 01.2022
- Assisted customers to improve their shopping experience
- Processed customer transactions
- Sorted and displayed new products to attract customer interest
- Refilled shelves with new inventory to ensure product availability
- Processed product returns to enhance customer satisfaction
Shipping Associate
Seattle Lighting Sodo
Seattle, WA
12.2020 - 06.2021
- Managed daily shipping operations and receiving overseeing more than 200 to 400 packages per day
- Orchestrated efficient routing by producing accurate shipping documentation and package labels
- Evaluated shipping procedures, rates, and routes to determine optimal shipping methods for materials
- Compared shipping orders and invoices against contents received to verify accuracy
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Investigated and resolved shipping errors and packaging mistakes to enhance accuracy
- Coordinated with carrier representatives to arrange special deliveries and ensure timely shipment receipts
Driver Helper
UPS
Seattle, WA
09.2019 - 12.2019
- Prevented damage to packages and products by correctly securing loads
- Arranged packages on a truck to optimize storage space and reduce package damage
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps
- Used pallet jacks, hand carts and dollies to transport products to truck and to customers
- Lifted and carried packages weighing up to 50 pounds
- Supported driver in timely product deliveries to residential and commercial locations
- Employed safety techniques and gear, including lifting straps, to securely move items off truck
- Maintained consistent attendance and displayed eagerness to learn job responsibilities
- Completed required product or package delivery documentation
Warehouse Associate
Amazon
Seattle, WA
05.2019 - 08.2019
- Readied product pallets for storage and shipment by organizing boxes and balancing weight for efficient logistics
- Sorted packages into designated shipping locations to ensure timely and accurate shipment
- Scanned container labels to verify contents and determine target destination using RF scanners
- Maintained warehouse accessibility and safety by discarding empty boxes and removing obstacles from aisles for smoother customer traffic
Cashier/Sales Associate
Ross Dress For Less
Seattle, WA
12.2018 - 07.2019
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
- Assisted customers in locating products and provided advice to improve their shopping experience
- Maintained clean, organized, and well-stocked check-out areas to enhance store appeal
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Performed recovery tasks to ensure store cleanliness and organization. such as pick up merchandise off floor, organize, size clothing and so on
Server
Centerplate/Safeco Field
Seattle, WA
03.2017 - 09.2017
- Coordinated with bartenders and cooks to ensure timely food delivery
- Provided customer service by addressing and relaying issues to cooks
- Maintained cleanliness of bar area to enhance customer experience during service hours
Cashier
Sam's Club
Renton, WA
11.2016 - 04.2017
- Processed purchases through Point of Sale systems and efficiently packed items for customers to ensure timely service.
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Received customer payments and counted till at the end of each shift
- Reconciled cash drawer at start and end of each shift, ensuring accuracy and resolving discrepancies to maintain financial integrity.
- Welcoming customers upon entry to foster a friendly atmosphere and guided them to store locations for a positive shopping experience.
- Supported sales team on the floor by engaging with customers and addressing inquiries.
Cashier
Taco Time
Seattle, WA
09.2015 - 10.2016
- Provided an elevated customer experience when receiving customer payments
- Assisted on sales floor, ensuring adherence to service standards and enhancing customer experience.
- Resolved challenging customer complaints, ensuring satisfaction and fostering brand loyalty.
- Trained new cashiers on procedures and customer service, improving team readiness and service quality.
- Assisted customers with food selection, inquiries and order customization requests
- Checked completed orders for accuracy and bagged meals for easy carrying
- Prepared food items for daily service to ensure freshness and quality.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Reported security and service incidents to management
Cashier
Home Depot
Seattle, WA
01.2014 - 04.2014
- Executed point-of-sale transactions, processing checks, cash, and credit purchases or refunds accurately
- Completed purchases using POS systems, received customer payments and collected coupons
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Trained new cashiers on procedures, customer service and sales techniques
- Assisted customers with purchases, item location, and reward program enrollment to enhance loyalty and satisfaction
- Supported sales floor operations, ensuring adherence to service standards
- Provided friendly greetings to customers and directed them to store locations as needed
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers with special services, account updates and promotional options
Cashier
Centerplate/Safeco Field
Seattle, WA
04.2013 - 09.2013
- Operated cash register to process sales transactions, handle cash and make change
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age and refused alcohol and tobacco sales to underage customers
- Oversaw self-checkout systems, assisting customers and intervening to ensure smooth transactions
- Verified order accuracy and efficiently bagged meals for customer convenience
- Addressed and resolved customer complaints, enhancing brand loyalty and encouraging repeat business
- Entered food and beverage orders into POS system
- Cleaned and sanitized counters to ensure a hygienic environment and sanitized equipment to maintain clean food prep and dining areas
- Maintained clean, sanitized and well-organized food preparation zones
Education
High School Diploma -
Cleveland High
Seattle, WA06-2010
Skills
- Flyer design
- Program scheduling
- Schedule management
- Customer service
- POS system operation
- Teamwork and collaboration
- Reliability
- Quick learner
- Microsoft Excel
- Order Picking
- Excellent communication
- Self-motivation
Timeline
Community builder Trainee
Seattle Housing Authority
04.2026 - Current
Customer Service Associate
Dollar Tree
02.2026 - 04.2026
Stock Room Associate
Ross Dress for Less
06.2025 - 08.2025
Program Coordinator's Assistant
Project Girl Mentoring Program
04.2023 - 04.2025
Shoe Sales Associate
Macy's
07.2021 - 01.2022
Shipping Associate
Seattle Lighting Sodo
12.2020 - 06.2021
Customer Service Associate
Walgreens
12.2019 - 02.2023
Driver Helper
UPS
09.2019 - 12.2019
Warehouse Associate
Amazon
05.2019 - 08.2019
Cashier/Sales Associate
Ross Dress For Less
12.2018 - 07.2019
Server
Centerplate/Safeco Field
03.2017 - 09.2017
Cashier
Sam's Club
11.2016 - 04.2017
Cashier
Taco Time
09.2015 - 10.2016
Cashier
Home Depot
01.2014 - 04.2014
Cashier
Centerplate/Safeco Field
04.2013 - 09.2013
High School Diploma -
Cleveland High