Ebony Murphy
Houston,TX
Summary
Customer service professional prepared to enhance client relations and optimize service delivery. Extensive background in resolving customer queries and ensuring satisfaction through effective communication and problem-solving. Known for efficient team collaboration and adaptability to changing needs. Proficient in conflict resolution and CRM software.
Overview
23
23
years of professional experience
Work History
Customer Care Executive
Orchid Express Laboratories & Screening
02.2020 - 01.2025
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
Marketing Assistant
American Dental Care Associates
04.2013 - 02.2020
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
Teacher
Houston ISD
08.2007 - 03.2013
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Retail Store Manager
Party City
07.2002 - 03.2007
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Business Administration
Louisiana State University
ShreveportSkills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Complaint handling
- Data entry
- Documentation and reporting
- Payment processing
- Exceptional organizational skills
- Computer skills
- Multitasking
Timeline
Customer Care Executive
Orchid Express Laboratories & Screening
02.2020 - 01.2025
Marketing Assistant
American Dental Care Associates
04.2013 - 02.2020
Teacher
Houston ISD
08.2007 - 03.2013
Retail Store Manager
Party City
07.2002 - 03.2007
Bachelor of Science - Business Administration
Louisiana State University
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