Ebony Oliver
Atlanta Perinatal Associates
Covington,GA
Dedicated professional with a strong background in time management and customer service. Known for streamlining processes and resolving conflicts effectively, contributing to enhanced operational productivity and improved client relations.
8
Years of experience
Work History
Full-Time Caregiver
5 Years
Covington, GA | 06.2021 - Current
- Managed daily schedules and routines, ensuring timely completion of tasks.
- Coordinated vendor services, home maintenance projects, and external activities, ensuring high quality results.
- Applied proven de-escalation techniques to resolve disputes and maintain a collaborative environment.
- Formulated and updated long-term strategic plans for household growth, adapting resources based on changing developmental needs.
- Conducted regular assessments of individual needs to deliver highly customized care, services and support plans.
Certified Medical Assistant
1 Year 8 Months
Atlanta Perinatal Associates - Conyers, GA | 10.2019 - 06.2021
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Performed record management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
1 Year 4 Months
Primary Care Center - Decatur, GA | 02.2018 - 06.2019
- Led initiatives to optimize workflow, resulting in enhanced operational productivity within the office.
- Oversaw inventory management for medical supplies, ensuring timely availability for patient care needs.
- Facilitated smooth communication between patients and providers through accurate message relaying and prompt callbacks.
- Supported clinic operations by overseeing proper handling of confidential patient information, adhering to HIPAA regulations.
- Enhanced office efficiency by managing and maintaining accurate records for easy retrieval.
- Consistently met deadlines for documentation submissions, contributing to a well-functioning office environment.
- Addressed concerns raised by patients or their families promptly, demonstrating empathy while providing accurate information.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Certified Medical Assistant Diploma - Medical Assistant
Altierus Career College - Norcross, GA
01-2018
- Honor Roll [First and Second Semester]
Skills
Time Management
Problem-solving
Customer service
Data entry
Customer relations
Prioritization
Customer satisfaction measurement
Professional telephone demeanor
Timeline
Full-Time Caregiver
06.2021 - CurrentRead more
Certified Medical Assistant
Atlanta Perinatal Associates
10.2019 - 06.2021Read more
Certified Medical Assistant
Primary Care Center
02.2018 - 06.2019Read more
Altierus Career College - Certified Medical Assistant Diploma, Medical Assistant
Read more