Ebony Parker
Madison,AL
Summary
Caring Behavioral Therapist with years of experience helping clients with social and emotional issues develop techniques to deal with daily challenges. Expert at teaching others to tackle problems constructively through behavior modification. Flexible clinician comfortable administering individual or group therapy sessions. Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on patient lives.
Overview
13
13
years of professional experience
Work History
Therapist
Mountain Lakes Behavioral Healthcare
01.2020 - Current
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Tracked progress according to goals for interventions.
- Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
- Maintained and updated patient records, changes in service plans, and treatment reports.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Provided crisis support and emergency care for patients.
- Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Advocated for placement of patients into community-based treatment settings.
- Supervised clinicians-in-training such as interns and new counselors.
- Documented patient information, treatment plans and patient responses.
Case Manager
Mountain Lakes Behavioral Healthcare
05.2018 - 01.2020
- Participate in clinical staffings.
- Conduct assessment of client’s strengths and needs for case management services.
- Develop case plan identifying clients’ goals for improvement.
- Provide case management services as indicated in case plan.
- Arrange transportation for clients when needed to accomplish service plan goals.
- Make service referrals and arrange for client’s appointments with other service providers, in accordance with service plan.
- Provide supportive services to clients as needed.
- Conduct assessment of basic living skills needs for Basic Living Skills services.
- Provide Basic Living Skills training, Family Support and Education services, and Crisis Intervention/Resolution services as indicated in the clinical treatment plan
- Monitor adherence to care plans, evaluate effectiveness, monitor patient progress in a timely manner, and facilitate changes as needed o Create ongoing processes for patient and family/caregiver(s) to determine and request the level of care coordination support they desire at any given point in time
- Reduce emergency room utilization and hospital readmissions
- Increase comprehension through culturally and linguistically appropriate education
- Create and promote adherence to a care plan, developed in coordination with the patient, primary care provider, and family/caregiver(s)
- Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals
- Increase patients’ ability for self-management and shared decision-making
- Provide medication reconciliation
- Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs
Customer Service Representative
Optum Rx
03.2017 - 02.2018
- Maintains thorough understanding of the company’s policies and procedures pertaining to compliance with the HIPAA Privacy Rule.
- Performs responsibilities in accordance with the Company’s and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
- Coordinates with other departments the responses to requests for access to protected health information and requests to restrict release of protected health information.
- Answer incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries.
- Helps guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.
- Asks appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems.
- Identifies issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders.
- Escalates drug related calls as appropriate to licensed pharmacist for resolution.
- Coordinates internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages.
- Assists with entering new prescription orders into system.
- Authorizes appropriate payment or refer claims to investigators for further review
- Meets the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
- Adheres to the Company’s Code of Conduct and business standards.
Office Administration
Kidz Excel CDC
01.2016 - 2018
- Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Adheres to all related company policies and DHR regulations.
- Performs a wide variety of clerical tasks in support of the business.
- Operates office machinery and personal computers with several Microsoft Office computer applications efficiently.
- Consults upper management with written and verbal correspondence regarding human resources issues such as equal opportunity and benefits planning.
- Assists with administrative projects, coordinates meetings and conferences. Maintains alphabetical, numerical, or subject files.
- Maintains high level of accuracy in all work endeavors.
- Obtains signatures for financial documents
- Keeps records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Maintains confidentiality on all information.
Dance Instructor/Mentor (Volunteer)
McNair Junior High School
3 2014 - 3 2016
- Order uniforms and keep organized documentation of payments.
- Track incoming and outgoing files and materials.
- Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects.
- Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries.
- Audition performers for one or more dance parts.
- Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness.
- Assess students' dancing abilities to determine where improvement or change is needed.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted students' with daily activities, including homework assignments, sports and fitness, art and literacy
Youth Care Coordinator
Crain Court Youth Center
05.2010 - 08.2017
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations except when abuse, neglect or threats were evident.
- Assisted youngsters with daily activities, including homework assignments, sports and fitness, art and literacy
- Shared valuable life experiences with youth to promote positive self-esteem and improve social skills.
- Planned and hosted on- and off-campus community service activities.
- Assessed clients’ work readiness, made referrals and coached clients on job searches.
- Connected families with resources when children were identified as needing further assessment.
- Identified and addressed clients’ barriers to self-sufficiency such as substance abuse and educational deficiencies.
- Coordinated project activities with other city departments.
Teacher Aid
Alabama A&M University
05.2014 - 05.2017
- Create and update records ensuring accuracy and validity of information
- Operate office machinery and personal computers with several Microsoft Office computer applications efficiently.
- Schedule and plan teacher appointments with students.
- Resolve office-related malfunctions and respond to requests or issues
- Examine, categorize and sort incoming documents.
- Locate missing file materials.
- Follow-up with students regarding missing or needed assignments.
- Ensures confidentiality is kept of all information.
Assembler
Goodman Manufacturing
05.2016 - 06.2016
- Package finished products and prepare them for shipment.
- Complete production reports to communicate team production level to management.
- Rotate through all the tasks required in a particular production process.
- Determine work assignments and procedures.
- Maintain production equipment and machinery.
- Inspected and tested components, assemblies and power tools.
Pre-K Teacher
University Preschool CDC
03.2015 - 05.2016
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Identify signs of emotional or developmental in children and bring them to parents' or guardians' attention.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Organize
and store toys and materials to ensure order in activity areas.
Preschool Teacher
A Bundle of Joy
03.2010 - 06.2014
- Observe and monitor children's parents or guardians about daily activities, behaviors, and related issues.Sanitize toys and play equipment.
- Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for handicapped.
- Support
children's emotional and social growth, encouraging positive self-concepts.
Education
Master of Science - Counseling Psychology
Alabama A&M University
Huntsville, AL2019
Bachelor of Arts - Psychology
Alabama A&M University
Huntsville, AL05.2017
Skills
- Trained in Child and Adolescent Needs and Strengths Assessment(CANS)
- Treatment planning
- Charting and clinical documentation
- Family planning services education
- Progress evaluations
- Documentation proficiency
- Coordinating services for the mentally ill
- Psychiatric Evaluation
- Psychological Interventions
- Communication Proficiency
- Strong Problem Solver
- Time Management
- Maintains high standard of work ethic and professionalism
- Meticulous Attention To Detail
- Multitasking
Honors/Achievements
Dean's List (2014-2016) , Honor Roll (2015-2016), Psi Chi National Honor Society, Alpha Kappa Mu National Honor Society, Psychology Club and Spanish Club.Coursework includes Psychology, Speech and Communication, Sociology, Statistics and Research.
Timeline
Therapist
Mountain Lakes Behavioral Healthcare
01.2020 - Current
Case Manager
Mountain Lakes Behavioral Healthcare
05.2018 - 01.2020
Customer Service Representative
Optum Rx
03.2017 - 02.2018
Assembler
Goodman Manufacturing
05.2016 - 06.2016
Office Administration
Kidz Excel CDC
01.2016 - 2018
Pre-K Teacher
University Preschool CDC
03.2015 - 05.2016
Teacher Aid
Alabama A&M University
05.2014 - 05.2017
Youth Care Coordinator
Crain Court Youth Center
05.2010 - 08.2017
Preschool Teacher
A Bundle of Joy
03.2010 - 06.2014
Dance Instructor/Mentor (Volunteer)
McNair Junior High School
3 2014 - 3 2016
Master of Science - Counseling Psychology
Alabama A&M University
Bachelor of Arts - Psychology
Alabama A&M University
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