Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ebony Patrick

N. Little Rock,AR

Summary

Accomplished Machine Operator Technician and Customer Service Manager with a proven track record at Walmart, demonstrating exceptional mechanical aptitude and leadership skills. Skilled in robotics operation and electrical troubleshooting, I have significantly reduced customer complaints by fostering teamwork and leveraging precision measurement to ensure product quality.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Machine Operator Technician

Westrock Coffee
08.2023 - 08.2024
  • Operated machining equipment safely with team of operators.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.

Customer Service Operator

Evergreen Packaging
08.2015 - 08.2023
  • Load and unload railcars with a clamp truck.
  • Load and unload supplies and pallets with a forklift.
  • Change wrapper rolls on the carousel depending on the product and customer.
  • Load railcars with finished product according to the diagrams and keep count of how many rolls being loaded.
  • Adhered to industry standards and regulatory requirements, maintaining compliance at all times during the manufacturing process.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Machine Operator Technician

Kholer
08.2013 - 07.2015
  • Operated machining equipment safely with team of operators.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.

Corporal

Arkansas Department Of Corrections
04.2008 - 08.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Supervise up to 60 inmates, conducting security checks.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Customer Service Manager

Walmart
05.2003 - 05.2005
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Watson Chapel High School
Pine Bluff, AR
05.2003

Skills

    Computer Skills

    Machine setup

    Precision measurement

    Mechanical Aptitude

    Robotics Operation

    Electrical Troubleshooting

Certification

Adjuster Basics Course Certification

CAT Virtual Estimating Course Certification

The Service Mentality Certification

The Goat Steep Assist Tutorial Certification

State Farm Policy Certification

State Farm Estimatics Certification

State Farm Auto Certification

Arkansas Adjuster License #21068950

Michigan Adjuster License #1306291

Timeline

Machine Operator Technician

Westrock Coffee
08.2023 - 08.2024

Customer Service Operator

Evergreen Packaging
08.2015 - 08.2023

Machine Operator Technician

Kholer
08.2013 - 07.2015

Corporal

Arkansas Department Of Corrections
04.2008 - 08.2013

Customer Service Manager

Walmart
05.2003 - 05.2005

High School Diploma -

Watson Chapel High School

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Ebony Patrick