Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Perkins

Sanford

Summary

Dynamic Project Coordinator with a proven track record at New South Window, excelling in project management and customer service. Adept at optimizing client satisfaction through effective problem-solving and strategic planning. Recognized for enhancing service delivery and maintaining meticulous records, ensuring seamless operations and team collaboration.

Overview

7
7
years of professional experience

Work History

Project Coordinator

New South Window
Altamonte Springs
02.2021 - Current
  • Create and confirm new orders daily
  • Create purchase orders daily
  • Maintain and keep track of multiple spreadsheets in excel
  • Maintain and keep track of inventory daily
  • Coordinate client appointments and manage service records to ensure seamless service delivery
  • Monitor and evaluate current services, maintaining awareness of new offerings or discontinued services to optimize client satisfaction
  • Address service delivery issues promptly, ensuring effective resolution and client correspondence
  • Develop and enhance provider networks, ensuring comprehensive coverage and continuous service improvement

Customer Service Representative

Concentrix
Lake Mary
01.2021 - 01.2022
  • Expertly managed over 300 customer inquiries per week through phone and email, consistently surpassing performance targets
  • Authored and recommended enhancements to the call script, effectively reducing average customer handling time, which was adopted by the team
  • Sustained a 97% customer satisfaction rating, outperforming the team objective by 12%
  • Analyzed customer feedback trends, collaborated with management to identify and address underlying issues, and maintained meticulous records for audit and reporting functions

Second Assistant Manager

Culver's
Casselberry
01.2018 - 01.2021
  • Assisted the General Manager in achieving sales growth and net profit objectives, aligning with the company's mission and adherence to the annual budget
  • Conducted thorough preparation and analysis of daily and weekly operational reports to inform business strategies and performance
  • Developed and executed staffing schedules, utilizing Radiant for optimal labor allocation against forecasted business needs, while also introducing safety protocols to maintain regulatory compliance
  • Managed team member lifecycle from recruitment to termination, including continuous training and development, and facilitated the integration of new products and procedures

Education

Some College (No Degree) - Medical Billing And Coding

Cornerstone Christian Correspondence
Altamonte Springs, FL

Skills

  • Communication
  • Teamwork
  • Scheduling
  • Problem-Solving
  • Microsoft Office Proficiency
  • Project Management
  • Attention to Detail
  • Adaptability
  • Organizational
  • Time Management
  • Multitasking
  • Data Entry
  • Customer Service
  • Project coordination
  • Quote preparation
  • Project management
  • Training and development
  • Verbal and written communication
  • Strategic planning
  • Critical thinking
  • Deadline adherence
  • Detail-oriented
  • Schedule management
  • Customer management
  • Report development
  • Problem-solving
  • Cost management
  • Customer service
  • Data collection
  • Product development
  • Status reporting
  • Flexible and adaptable
  • Attention to detail
  • Team coordination
  • Price quote preparation
  • Adobe applications
  • Conflict resolution
  • Team leadership
  • Project recordkeeping
  • Utilization management
  • Decision-making
  • Microsoft Word
  • Google drive
  • Teamwork and collaboration

Timeline

Project Coordinator

New South Window
02.2021 - Current

Customer Service Representative

Concentrix
01.2021 - 01.2022

Second Assistant Manager

Culver's
01.2018 - 01.2021

Some College (No Degree) - Medical Billing And Coding

Cornerstone Christian Correspondence

Similar Profiles

CREATE PROFILE
Ebony Perkins