EBONY PITTS
DURHAM,NC
Summary
Hardworking that is enthusiastic about improving their skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
School Van Driver
Shelia's Transportation
08.2022 - Current
- Drove safely in various weather and road conditions to avoid accidents
- Transported passengers safely along prescribed routes according to tight schedules
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences
- Minimized liability by consistently following road rules when driving
- Upheld high standards of professionalism and discretion when working with high-value clients
- Communicated information to parents to promote good communication and transparency.
Administrative Technician
City Of Durham - OEWD
02.2013 - 06.2022
- Maintained the front desk and reception area in a neat and organized fashion
- Operate a multi-line phone system
- Always ensured quality customer service
- Drafted meeting agendas, supplied advance materials, and executed follow-ups for meetings and team conferences
- Served as a central point of contact for all outside vendors needing to gain access to the building
- Wrote reports and correspondence from dictation and handwritten notes
- Dispersed incoming mail to the correct recipients throughout the office
- Made copies, sent faxes, and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Created weekly and monthly reports
- Maintained and reserved the executive conference room calendars
- Entered invoices, newly hired employees, and time & attendance into the City of Durham Munis database.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Hotel Front Desk Clerk
University Inn at Duke
03.2016 - 08.2016
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction
- Collected room deposits, fees, and payments
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Kept accounts in balance and ran daily reports to verify totals
- Liaised with housekeeping staff to verify service and maintenance of hotel standards
- Monitored staff performance and provided feedback and guidance.
Cashier Team Lead
Hardees
02.2015 - 06.2015
- Evaluated the presentation of checkout lanes and kept team members on top of cleaning tasks when necessary
- Helped management develop employee improvement plans and motivate team members to continually improve
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Restocked and organized merchandise in front lanes
- Trained team members on cash register operation and cash handling
- Quickly and accurately counted drawers at start and end of each shift.
Duke University, Dining Room Server
01.2010 - 02.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Bussed and reset tables to keep dining room and work areas clean
- Took orders and delivered food items to residents in main dining room
- Explained menu items and suggested appropriate options for food allergy concerns
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Client Support Coordinator
Carver Living Center
11.2008 - 12.2009
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Provided information and referrals to community partners and other treatment providers
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Make beds daily and change linen as often as required
- Provide companionship daily by lending an ear or a shoulder to lean on
- Engage wards in outdoor activities such as walking and light sports
- Prepare food or oversee the preparation
- Manage laundry and ironing activities
- Maintain a record of the ward's activities, behavior, and symptoms for reference purposes.
Education
High School Diploma -
Southern High School
Skills
- Customer Satisfaction
- Excellent Communication Skills
- Flexible
- Quick Learner
- Great Attention to Detail
- Mail Preparation and Sorting
- Strategic Planning
- Billing and Payment Processing
- Telephone Skills
- Invoice Processor
- Professional Phone Etiquette
- Traffic Routing Procedures
Additional Information
- ACCOMPLISHMENTS , Achievement Academy of Durham "Student of the Year" Academic Achievement Award Minor in Early Childhood Education
Timeline
School Van Driver
Shelia's Transportation
08.2022 - Current
Hotel Front Desk Clerk
University Inn at Duke
03.2016 - 08.2016
Cashier Team Lead
Hardees
02.2015 - 06.2015
Administrative Technician
City Of Durham - OEWD
02.2013 - 06.2022
Duke University, Dining Room Server
01.2010 - 02.2014
Client Support Coordinator
Carver Living Center
11.2008 - 12.2009
High School Diploma -
Southern High School
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