Ebony Pool

Dedicated and results-driven professional with over 10 years of customer service experience across IT, production, business, and medical support centers. Skilled in QA training and management, while having a proven ability to analyze, troubleshoot, and resolve complex issues, and maintaining compliance. Adept at working with cross-functional collaboration and navigating multiple systems. Committed to continuous improvement in delivering exceptional service, clear communication, and maintaining high standards.

References available upon request.

Every customer interaction is an opportunity to build trust and create a lasting impression. I approach service with empathy, active listening, and a solutions-first mindset. My diverse background enables me to adapt quickly and deliver consistent, high-quality results. My goal is not just to solve problems—but to do so in a way that enhances the customer's experience and exceeds their expectations.