Hi, I’m
EBONY POOLE
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
To obtain a position as a Office Administrator that enhances my current skill, knowledge and experience while utilizing skills and education to achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
Iron Mountain
Data Entry Specialist
02.2021 - Current
Job overview
- Training New employees
- Entered numerical data into databases with speed and accuracy using 10-key pad..
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entering Medical records and Keying Checks for Citi Bank
- Entering information into excel spreadsheet
- Scanning and printing documents
Aerotek Working For MTM
Customer Care Representative
12.2020 - 02.2021
Job overview
- Scheduling non emergency trips for members
- Inbound and Outbound calls
- Data Entry
Kelly Services- Flight Safety International
Client Service Representative
02.2020 - 03.2020
Job overview
- Answer and forwarding incoming calls
- Sorting and Distributing daily mail
- Greeting Visitors with positive attitude
- Assisting clients in finding their way around the academy
- Making Announcements
- Making Bag Tags
- Issuing, collecting, and checking badges as necessary
- Assisting colleagues with administration tasks
- Ordering and distributing lunches
- Putting in work orders
-
Aerotek- Working For Centene
Provider Data Management Analyst
12.2019 - 01.2020
Job overview
- Participated in requirements meetings to understand business needs.
- Enroll Practitioners
- Data Entry
- Review of data via internet sites and other systems usage of multiple systems and applications to validate data is complete and accurate, and investigation and resolution of data issues.
Mercy
Client Service Representative/Scheduler Coordinator
07.2018 - 11.2019
Job overview
- Test Scheduling
- Pre registration
- Updating Referral
- Collecting prior balance and out of pocket expense for test.
- Insurance Verification and Entering test orders
- Communicated with clients regarding account services, statements, and balances.
- Sought ways to improve processes and services provided.
- Responded to customer calls and emails to answer questions in regards to their account.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Setup new accounts for pre employment testing and work comp cases
- Checking results for Tb test, drug screening, flu shots, and hepatitis shot
- Email Clearance to HR
- Email work status to Employer
- Inbound and Outbound calls
-
Aerotek- Working For Keefe Group
Human Resource Assistant
08.2017 - 06.2018
Job overview
- Checked references for potential candidates.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- New hire request forms
- Tracked various statistics and kept detailed records to support human resources department.
- Sending out offer letters
- Communicating with hiring managers
- Data Entry
Wal-Mart Saint Charles
Customer Service Associate
12.2012 - 06.2017
Job overview
- Delivered prompt service to prioritize customer needs
- Exhibited high energy and professionalism when dealing with clients and staff
- Counting inventory
- Manage work loads
- Incoming and outgoing calls
- Implemented and developed customer service processes
- Cross-trained
Arby's Dell wood, Mo
Shift Leader
01.2011 - 10.2012
Job overview
- Cashier
- Front Line
- Back Line
- Stocking
- Money
Education
St. Louis College of Health Careers
Certificate from Medical Office Administration
National Health Careers Association Saint Louis
Certificate from Phlebotomy
Ritenour High School Saint John
High School Diploma
05.2010
Skills
- Affirmative Action Compliance
- Critical Thinking
- Systems Analysis
- Process Forms
- Maintaining Employee Records
- Coordination
- Reading Comprehension
- Company Inventory Oversight
- Staff Training
- Mail Handling
- Maintaining Files
- Urinalysis Testing
- Administrative Support
- Complex Problem-Solving
- Office Administration
- Scheduling
- Team Player
- Email Software
- Office Supplies and Inventory
- Speaking
- Sorting and Labeling
- Business Administration
- ID Verification
- Employee Onboarding
- Eligibility Requirements
- Word Processing
- Time Management
- Epic
- Insurance Verification
- Hospital
- Clerical
- Medical Records
- Training
- Billing
- Receptionist
- Data Entry
- Customer Service
- HIPAA
- Scheduling
- Spreadsheet Management
- Verifying Data Accuracy
- Document Scanning
- Trained in 10-Key
- Human Resources Department Processes
- Patient Admission
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Specialist
Iron Mountain
02.2021 - Current
Customer Care Representative
Aerotek Working For MTM
12.2020 - 02.2021
Client Service Representative
Kelly Services- Flight Safety International
02.2020 - 03.2020
Provider Data Management Analyst
Aerotek- Working For Centene
12.2019 - 01.2020
Client Service Representative/Scheduler Coordinator
Mercy
07.2018 - 11.2019
Human Resource Assistant
Aerotek- Working For Keefe Group
08.2017 - 06.2018
Customer Service Associate
Wal-Mart Saint Charles
12.2012 - 06.2017
Shift Leader
Arby's Dell wood, Mo
01.2011 - 10.2012
St. Louis College of Health Careers
Certificate from Medical Office Administration
National Health Careers Association Saint Louis
Certificate from Phlebotomy
Ritenour High School Saint John
High School Diploma
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