Ebony Radcliff
Savannah,Ga.
Summary
Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Sam's Club
08.2023 - 02.2024
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted call-in customers with questions and orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Navigated multiple computer systems and applications to find information.
Laundry Attendant
Tybee Hotel
06.2023 - 08.2023
- Monitored customer laundry loads to reach proper wash cycle times.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [Number] pieces per shift for large $[Amount] revenue-producing business.
Housekeeping Room Attendant
Courtyard By Marriott
02.2023 - 04.2023
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Leveraged problem-solving skills to address unexpected challenges quickly without compromising the quality of service.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Housekeeping Room Attendant
JW Marriott Hotel
05.2021 - 10.2021
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Groves high school
06.2010
Skills
- Microsoft Office
- De-Escalation Techniques
- Product Sales
- Raiser's Edge
- Computer Skills
- MS Office
Certification
- OSHA forklift Certification, 10/2019
- Expanded food nutrition education program (University of Georgia), 10/2019
- Chatham apprentice program employability, 10/2019
- Goodwill industrial hospitality (Enrichment Certification), 10/2019
Timeline
Customer Care Representative
Sam's Club
08.2023 - 02.2024
Laundry Attendant
Tybee Hotel
06.2023 - 08.2023
Housekeeping Room Attendant
Courtyard By Marriott
02.2023 - 04.2023
Housekeeping Room Attendant
JW Marriott Hotel
05.2021 - 10.2021
Groves high school
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