Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Administrative Experience
Timeline
Generic

EBONY RAMIREZ

Salinas,CA

Summary

Dynamic and results-driven professional with a proven track record at New Horizons Community Mental Health Center. Skilled in event organization and customer relationship management, I excel in fostering teamwork and developing training programs. Recognized for my strong leadership and effective communication, I am dedicated to enhancing operational efficiency and team performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Youth Cheerleading Coach

Evolution/Everett Alvarez High School
Salinas, California
04.2022 - Current
  • Attend all practices, meetings, and appearances on time.
  • Represent & endorse the Salinas Community
  • Observed cheerleaders during events & practices to determine needs for individual or team improvement.
  • Adjust coaching techniques based on the strengths & weaknesses of athletes.
  • Taught cheerleaders’ safety, proper stunting & tumbling through proper demonstration.
  • Motivated athletes to become stronger, more agile, & more effective through training habits & proper.
  • Developed training programs for young athletes to enhance cheerleading skills.
  • Organized team practices to ensure effective skill development and teamwork.

Office Assistant Representative

New Horizons Community Mental Health Center
Salinas, California
04.2017 - Current
  • Solicited & developed new business accounts by cold calling & networking.
  • Interact with customers by phone, email or in-person to provide information.
  • Organize events & meetings to maximize capacity & keep event venues running smoothly.
  • Deliver clerical support by handling a range of routine & special requirements.
  • Welcome office visitors & inform staff of their arrivals of scheduled appointments.
  • Complete clerical tasks such as filing, copying, and distributing mail.
  • Managed patient appointment scheduling and maintained accurate records.
  • Assisted with client intake processes and ensured data entry accuracy.
  • Organized office supplies and maintained inventory for daily operations.
  • Supported administrative tasks including filing, copying, and document preparation.
  • Coordinated communication between staff and clients for effective service delivery.
  • Facilitated training sessions for new staff on office procedures and policies.
  • Implemented efficient workflow processes to enhance administrative support functions.
  • Provided customer service by addressing inquiries and resolving issues promptly.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered phone calls and directed them to appropriate personnel.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Organized and scheduled meetings and appointments for management.

Server/Hostess/Bartender

The Crab Bucket
Salinas
04.2020 - 05.2023
  • Company Overview: Salinas
  • Comprehend and deliver customer orders.
  • Waited on multiple customers at the bar & throughout the restaurant. Delivered food, beverage list & weekend restaurant specials.
  • Gained an understanding of exceptional customer service.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations & waitlists skillfully.
  • Served food & beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals, in a timely manner.
  • Answered customers’ questions, recommended items, and recorded order information.
  • Displayed enthusiasm & promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests’ identification before service alcoholic beverages.
  • Salinas
  • Took and processed orders efficiently using restaurant management software.
  • Provided exceptional customer service in a fast-paced seafood restaurant environment.
  • Assisted in training new servers on menu items and service protocols.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Handled customer inquiries and resolved issues to enhance dining experience.
  • Upsold daily specials and promoted new menu items to guests effectively.
  • Managed cash register operations, including processing payments and providing change.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservations and waitlists efficiently using restaurant software.

Education

High School Diploma - Communications

Everrette Alvarez High School
Salinas
03.2022

Skills

  • Energetic and driven
  • People-oriented
  • Excellent communication skills
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in PowerPoint
  • Excellent interpersonal skills
  • Sales Representative of the Month Award
  • Team building
  • Training program development
  • Safety instruction
  • Skill assessment
  • Event organization
  • Data entry accuracy
  • Customer relationship management
  • Administrative support
  • Workflow efficiency
  • Effective communication
  • Conflict resolution
  • Time management
  • Expert choreography
  • Positive reinforcement
  • Patience and empathy
  • Strong leadership

Certification

  • [Certification Name], [Year]

Additional Information

[Language 1], [Proficiency], [Language 2], [Proficiency], [Organization], [Role], [Year], [Association Name], Available upon request.

Administrative Experience

Experienced professional with a background in administrative assistance, demonstrating strong communication skills and professionalism in office environments. Adept at managing office tasks efficiently while maintaining a high standard of professionalism and effective communication with colleagues and clients. Proven ability to support daily operations and contribute to a positive and productive workplace atmosphere.

Timeline

Youth Cheerleading Coach

Evolution/Everett Alvarez High School
04.2022 - Current

Server/Hostess/Bartender

The Crab Bucket
04.2020 - 05.2023

Office Assistant Representative

New Horizons Community Mental Health Center
04.2017 - Current

High School Diploma - Communications

Everrette Alvarez High School

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EBONY RAMIREZ