Ebony Reaves
Tracy,CA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
Forma Gym
02.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Activity Director
Lone Tree Post- Acute
01.2022 - 02.2023
- Collaborated with families to provide accurate updates on patients activities and leisure interests.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Updated the PointClickCare system daily with patient care information.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
Head Cashier
Lowe's
09.2019 - 01.2022
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
Associate - Kinesiology
Los Medanos College
Pittsburg, CAAssociate - Nursing Education
Texas Southern University
Houston, TX05.2018
High school diploma - General Education
Deer Valley High School
Antioch, CA05.2017
Skills
- Medication dispensing
- Pharmacy ethics
- Prescription filling
- Confidentiality and HIPAA
- Pharmaceutical calculations
- Workflow optimization
- Problem-solving skills
- Microsoft Experienced
Accomplishments
- Promoted from front desk clerk to front desk manager within 5 months of hire due to exceptional job performance.
Languages
English
Full Professional
Timeline
Front Desk Manager
Forma Gym
02.2023 - Current
Activity Director
Lone Tree Post- Acute
01.2022 - 02.2023
Head Cashier
Lowe's
09.2019 - 01.2022
Associate - Kinesiology
Los Medanos College
Associate - Nursing Education
Texas Southern University
High school diploma - General Education
Deer Valley High School
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