EBONY REED
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successfully works as part of team to reach personal and business goals. Also known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Brookdale Lake Highlands
Dallas, TX
03.2024 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Proven ability to develop and implement creative solutions to complex problems.
Claims Adjuster
State Farm
Richardson, TX
03.2022 - 12.2022
- Answered customer questions regarding deductibles
- Prepared summaries of damage, payments and policy coverage
- Verified insurance claims and determined fair amount for settlement
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Customer Service Representative
Willis Towers Watson
Richardson, TX
10.2021 - 11.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Certified Nursing Assistant
Highland Meadows Nursing & Rehabilitation
Rockwall, TX
09.2019 - 06.2020
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Assisted nurses or physicians in operation of medical equipment or provision of patient care.
- Cleaned and sanitized patient rooms, bathrooms, examination rooms, or other patient areas.
- Communicated with patients to ascertain feelings or need for assistance or social and emotional support.
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using toilet, standing, walking, or exercising.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Patient Transporter
Presbyterian Hospital
Dallas, TX
12.2018 - 04.2019
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Responded to emergency situations to help with lifting and transporting patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
Associate of Arts - Nursing Administration
El Centro College
08-2028
High School Diploma -
Garland High School
06-2017
Skills
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Complaint resolution
- Critical Thinking
- Active Listening
- Courteous demeanor
- Follow-up skills
- Prioritization
- Positive and professional
- Problem-solving abilities
- Quality Assurance
- Vital Sign Monitoring
- Medical terminology knowledge
- Patient Assessments
- Electronic Charting
- Patient Care
Certification
- CNA Licensed
Timeline
Certified Nursing Assistant
Brookdale Lake Highlands
03.2024 - Current
Claims Adjuster
State Farm
03.2022 - 12.2022
Customer Service Representative
Willis Towers Watson
10.2021 - 11.2021
Certified Nursing Assistant
Highland Meadows Nursing & Rehabilitation
09.2019 - 06.2020
Patient Transporter
Presbyterian Hospital
12.2018 - 04.2019
Associate of Arts - Nursing Administration
El Centro College
High School Diploma -
Garland High School
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