Ebony Reese
Birmingham
Summary
Dynamic and dependable professional with a proven track record at AEM Express Inc, excelling in customer service and time management. Skilled in patient care and relationship building, I consistently improved delivery efficiency and customer satisfaction. Committed to maintaining high standards, I effectively utilized GPS technology to optimize routes and enhance service quality.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FedEx Delivery Driver
AEM Express Inc
07.2025 - Current
- Delivered packages efficiently within designated routes ensuring timely arrivals.
- Inspected vehicles for safety compliance and maintenance needs before each route.
- Managed delivery documentation, including invoices and customer signatures accurately.
- Assisted in training new drivers on operational procedures and safety protocols.
- Utilized GPS technology to optimize route planning and improve delivery times.
- Maintained cleanliness and organization of vehicle to uphold company standards.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Certified Nursing Assistant
Cherry Hill Healthcare & Rehab
10.2024 - 07.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop personalized care plans.
- Educated patients and families on health management and wellness strategies.
- Maintained cleanliness and organization of patient areas to promote hygiene standards.
- Documented patient progress and care activities accurately in electronic health records.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Caregiver
Right At Home Care
12.2023 - 10.2024
- Provided compassionate care and support to individuals with varying needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and medical teams.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
FedEx Delivery Driver
Anchor Express Inc
08.2021 - 12.2023
- Communicated effectively with dispatch regarding traffic conditions and delivery updates.
- Resolved customer inquiries and issues professionally, enhancing service satisfaction.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
Insurance Agent
Global Life Insurance
01.2021 - 06.2021
- Developed tailored insurance solutions for clients, enhancing policyholder satisfaction and retention.
- Conducted comprehensive needs assessments to identify optimal coverage options for diverse clientele.
- Advised clients on risk management strategies, ensuring informed decision-making regarding insurance products.
- Streamlined claims processing procedures, improving efficiency and reducing turnaround time for client payouts.
Assistant Manager
SUBWAY®Restaurants
11.2019 - 01.2020
- Coordinated daily operations to enhance team productivity and improve service delivery.
- Implemented process improvements to streamline workflow and reduce operational delays.
- Assisted in developing training materials for new staff, fostering a collaborative learning environment.
- Monitored inventory levels and conducted regular audits to ensure stock accuracy and availability.
- Analyzed customer feedback to identify areas of improvement, enhancing overall satisfaction rates.
- Facilitated team meetings to discuss performance metrics and strategize on improvement plans.
- Developed scheduling systems to optimize staff assignments based on peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Service Cashier
Wal-Mart Supercenter
01.2018 - 09.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance service satisfaction.
- Maintained accurate cash drawer balances during shift changes.
- Trained new staff on cashier procedures and customer service best practices.
- Implemented strategies to streamline checkout processes and reduce wait times.
- Provided feedback to management on customer preferences and service improvements.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Medical Assistant
Fortis Institution
Birmingham, AL06-2025
High School Diploma -
P.D. Jackson Olin High School
Birmingham, AL05-2017
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Time management
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Patient scheduling
- Medical terminology knowledge
- EMR / EHR
- Patient-focused care
- Electronic health records
- Electronic medical records
- Phlebotomy
- CPR
- Phlebotomy techniques
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Certification
- CNA - Certified Nurse Assistant
Timeline
FedEx Delivery Driver
AEM Express Inc
07.2025 - Current
Certified Nursing Assistant
Cherry Hill Healthcare & Rehab
10.2024 - 07.2025
Caregiver
Right At Home Care
12.2023 - 10.2024
FedEx Delivery Driver
Anchor Express Inc
08.2021 - 12.2023
Insurance Agent
Global Life Insurance
01.2021 - 06.2021
Assistant Manager
SUBWAY®Restaurants
11.2019 - 01.2020
Customer Service Cashier
Wal-Mart Supercenter
01.2018 - 09.2019
No Degree - Medical Assistant
Fortis Institution
High School Diploma -
P.D. Jackson Olin High School