Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Richardson

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Retail Merchandiser

RetailData
05.2023 - Current
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
  • Collected, arranged, and input information into database system.

Boutique Owner

Fashion Dealer Society
04.2017 - Current
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Built boutique's reputation for effectively serving customers through careful staff management, effective customer relations and smooth service delivery.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.

Personal Shopper

Shupperz
01.2022 - 05.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Ecommerce Business Building Instructor

Pour Ritch Organization
07.2022 - Current
  • Encouraged students to think critically and develop problem-solving skills.
  • Led group discussions and activities to stimulate student learning.
  • Encouraged student participation and provided feedback to improve student performance.
  • Utilized various technology tools and platforms to enhance student learning.
  • Developed and maintained course Web sites.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Focus Forward Online
02.2017 - 04.2020
  • Collected data on market conditions, competitor properties and potential future residents to supplement focus groups.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Collections Representative

ADT
08.2014 - 02.2017
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Driver

Capstone Logistics LLC.
03.2019 - 03.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Education

Merchandising And Buying Operations

The Art Institute of Philadelphia
Philadelphia, PA
06.2003

Computer Engineering Technology

Star Technical Institute
Upper Darby, PA
06.1999

High School Diploma -

Germantown High School
Philadelphia, PA
05.1998

Skills

  • Statistical Data
  • Innovative Teaching Methods
  • Vocational Planning
  • Classroom Management Techniques
  • Data Entry Software
  • Educational Support
  • Computer Technology
  • Class Instruction
  • Business Industry Standards
  • Develop Courses
  • Google Docs
  • Client Rapport-Building

Timeline

Retail Merchandiser

RetailData
05.2023 - Current

Ecommerce Business Building Instructor

Pour Ritch Organization
07.2022 - Current

Personal Shopper

Shupperz
01.2022 - 05.2023

Driver

Capstone Logistics LLC.
03.2019 - 03.2020

Boutique Owner

Fashion Dealer Society
04.2017 - Current

Customer Service Representative

Focus Forward Online
02.2017 - 04.2020

Collections Representative

ADT
08.2014 - 02.2017

Merchandising And Buying Operations

The Art Institute of Philadelphia

Computer Engineering Technology

Star Technical Institute

High School Diploma -

Germantown High School

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