Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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EBONY RICHARDSON

La Vergne,TN

Summary

Experienced Patient Service Representative with strong customer service skills and a passion for providing exceptional patient care. Excited about the opportunity to grow. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Saint Thomas Rutherford West Hospital- R1 RCM
12.2022 - Current
  • I work on computers and answer phones to intake information in a busy environment. I work across multiple screens collecting details that must be input correctly between the physician and nurse check-ins. I work across multiple programs and type as quickly as the patients talk. I work around clinicians interrupting the registration process for emergent clinical care.
  • I help with people who may be very ill or worried. I work with multiple I-pad computer tabs to intaking patients information. I seat with patients who need me to be there for them and listen carefully to ease their anxiety. I ask follow-up questions and build rapport in real time.
  • I work in a fast-paced work environment, I am often on my feet assisting patients completing their registration. I collect patients and insurance information straightforward, there is a lot of variation in health plans and coverage, that I have required knowledge for through training. I work quickly and expect the unexpected.
  • Answered phones and responded to patient inquiries resulting in improved patient satisfaction.
  • Managed patient records resulting in improved accuracy and efficiency.

Talent Acquisition Partner- ( Remote )

Fast Pace Health
01.2021 - 09.2022
  • Data entry of potential candidates
  • Screening for employment
  • Responsible for all recruitment and onboarding reports, analytics, and metrics
  • Collaborates with hiring managers to understand the needs and scope of each position and helps create accurate job descriptions and postings
  • Sources, screens, and selects highly qualified talent to share with hiring managers
  • Schedules and conducts candidate interviews
  • Created tailored solutions for new hire onboarding procedures for 50-70 regions.
  • Constructed and implemented ICMIS.
  • Controlled $20,000 budget while overseeing execution of strategic plan, business procedures and operational processes.
  • Developed strategies and methods to clarify candidates philosophies and desired behaviors.
  • Actively increased participation by 95% by implementing effective talent retention methods.

Recruiter

Express Employment Professionals
02.2017 - 01.2021
  • Oversaw overall office administration for full –service staffing firm
  • Greeted high volume of visitors daily including candidates, clients, and vendors
  • Responsible for financial responsibilities included weekly payroll for approximate 140 employees and Accounts Receivables/collections
  • Managed busy meeting schedule and travel arrangements for Director of Recruiting
  • Planned and participated in recruiting events and job fairs
  • Responsible for orientation for new hires in accordance with Federal and State legal guidelines including: employment verifications, I-9 forms, tax forms, criminal background and drug screen authorization forms
  • Responsible for replenishing and maintaining inventory of office and computer supplies
  • Daily cold and warm calls to current and prospective clients and employees to maintain retention and increase business and revenue
  • Maintained 100% contact rate with online and in-person job applicants
  • Assisted Recruiting Director and Staffing Consultants by reviewing resumes and prescreening applicants
  • Also, by receiving work orders and effectively identifying staff to fill job openings
  • Responsible for initiating worker’s compensation claims
  • Handled high volume of inbound and outbound calls with clients and current/ prospective employees regarding various issues including payroll, work orders, job availability, and interviews
  • Used online mediums, such as, Indeed and Facebook to identify clients who need services and to source for work force
  • Documented all interactions with employees and clients in database.

Education

Associate Degree - Medical Assisting and Business Administration

Remington College

Skills

  • Organization
  • Decision Making
  • Employee Relations
  • Procedure Compliance
  • Employee Orientation
  • Multi-tasking
  • Recruitment Management
  • New Hire Onboarding
  • In-Person and Telephone Interviewing
  • Time management
  • Willingness to Learn
  • Basic Word and Excel programs
  • Customer service
  • Documentation and Recordkeeping
  • Microsoft Office
  • Social Perceptiveness
  • Information Protection
  • Telephone etiquette
  • Relationship Building
  • Patient Registration
  • HIPAA Compliance
  • Insurance Verification
  • Customer Service
  • Patient check-in
  • Multitasking and Organization
  • Registration and Admissions
  • Phone and Email Etiquette
  • Medical Terminology
  • Healthcare systems navigation
  • Patient Education

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Representative

Saint Thomas Rutherford West Hospital- R1 RCM
12.2022 - Current

Talent Acquisition Partner- ( Remote )

Fast Pace Health
01.2021 - 09.2022

Recruiter

Express Employment Professionals
02.2017 - 01.2021

Associate Degree - Medical Assisting and Business Administration

Remington College

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EBONY RICHARDSON