Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Richardson

Lake Charles,LA

Summary

Bringing over 22 years of dedicated healthcare experience, this professional has excelled as a Medical Billing and Coding Specialist, Laboratory Technician, and Data Entry Clerk. Their expertise encompasses a wide range of skills including medical data entry, insurance verification, and proficiency in EMR systems, alongside a solid foundation in lab techniques and equipment for personal hygiene. Known for their meticulous attention to detail, they have a proven track record of enhancing patient care and data management, efficiently managing biohazard waste, and supporting doctors and pharmacists in a fast-paced healthcare environment.

Overview

12
12
years of professional experience

Work History

Patient Care Advocate

Express Scripts
11.2024 - Current
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
  • Resolved problems with communication and billing to foster seamless services.

Referral Coordinator

SWLA Center for Health Services
02.2022 - 11.2024
  • Managed insurance verification, appointment scheduling, and referral processing
  • Conducted faxing, scanning, and prior authorizations
  • Followed up on appointments and utilized CPT and ICD coding
  • Employed by SWLA Center for Health Services
  • Develop and maintain strong relationships with healthcare providers to ensure timely and accurate referrals for patients.
  • Implement and maintain a comprehensive referral tracking system to ensure seamless communication and coordination between healthcare providers, patients, and insurance companies, ultimately enhancing the efficiency of the referral process and improving patient outcomes.
  • Collaborate with internal teams to streamline referral processes and improve overall efficiency in patient care management.
  • Coordinate with insurance companies to verify coverage and benefits for patients, ensuring optimal utilization of resources and reducing financial barriers to healthcare access.
  • Identify opportunities for process improvement within the referral coordination system to enhance the quality and efficiency of patient care delivery at SWLA Center for Health Services.
  • Assist in the development and implementation of training programs for healthcare providers on referral best practices, ensuring smooth and efficient processes, and promoting positive patient outcomes.
  • Maintain up-to-date knowledge of insurance policies, regulations, and changes within the healthcare industry to ensure accurate verification of coverage and benefits for patients, ultimately optimizing reimbursement and reducing financial risks for SWLA Center for Health Services.

Patient Service Representative

Lake Charles Memorial Health System
07.2020 - 02.2022
  • Check out patients, refer patients, scan, fax, answer the phone and etc
  • Implement and maintain patient satisfaction surveys to gather feedback and improve the overall patient experience within the healthcare system.
  • Utilize empathy and active listening skills to provide exceptional customer service to patients, ensuring their needs are met and they feel valued and respected during their interactions with the healthcare facility.
  • Analyze patient registration data to identify trends and develop strategies to streamline the check-in and check-out processes for improved efficiency and patient satisfaction.
  • Coordinate with different departments within the healthcare system to streamline patient services and ensure a seamless experience for patients from check-in to check-out.
  • Collaborate with healthcare providers to coordinate patient care and ensure a seamless transition between different departments and medical services, contributing to improved patient outcomes and satisfaction.
  • Collaborate with healthcare providers to ensure accurate and timely documentation of patient visit details, including services provided, referrals made, and follow-up appointments scheduled, to support continuity of care and enhance patient outcomes.
  • Implement strategies to effectively communicate with non-English speaking patients, ensuring their needs are understood and met during their interactions with the healthcare system, contributing to a diverse and inclusive patient care environment.

Laboratory Assistant

Lake Charles Memorial Health System
08.2017 - 07.2020
  • Process specimens and operating various office equipment
  • Utilize strong attention to detail to accurately label and track patient specimens, ensuring the integrity of the laboratory testing process.
  • Implementing efficient specimen tracking systems to ensure timely and accurate results for patient diagnoses
  • Maintain a clean and organized work environment in the laboratory to ensure compliance with safety regulations and promote efficient workflow.
  • Develop and maintain positive working relationships with laboratory staff, fostering a collaborative and efficient work environment to enhance overall team productivity.
  • Collaborate with the laboratory team to identify and implement process improvements that enhance efficiency and accuracy in specimen processing, resulting in faster turnaround times for patient results.
  • Assist in the development and implementation of new laboratory procedures and protocols to enhance efficiency and accuracy in specimen processing, promoting continuous improvement in laboratory operations.
  • Implement innovative technology solutions to streamline specimen processing and data management, leading to increased efficiency and accuracy in delivering patient results.

Pharmacy Tech

Xerox Company
12.2013 - 06.2017
  • Managed swift navigation across various computer applications, enhancing operational speed and accuracy.
  • Resolved customer inquiries, demonstrating excellent customer service and problem-solving skills.
  • Assisted Doctors and Pharmacists, fostering a collaborative work environment.
  • Implemented automated solutions for pharmacy operations, boosting efficiency and customer satisfaction.
  • Maintained strict adherence to HIPAA laws, ensuring patient privacy and regulatory compliance.

Education

Patient Care Technician - undefined

Shelby Jackson Louisiana Tech College
Jackson, LA

Certificate - Medical Insurance Billing & Coding

Everest Institute
Houston, TX
01.2013

High School Diploma - undefined

Joseph Monroe Davidson High School
Saint Joseph, LA
01.1999

Skills

  • Medical Billing
  • Coding
  • Data Entry
  • Insurance Verification
  • Scheduling Appointments
  • Processing Incoming and Outgoing Referrals
  • Faxing
  • Scanning
  • Prior Authorizations
  • Appointment Follow-ups
  • CPT and ICD Coding
  • Check Out Patients
  • Referring Patients
  • Scan
  • Answer the Phone
  • Process Specimens
  • Operating Various Office Equipment
  • Shipping and Receiving Specimens
  • Sorting
  • Accessions and Processes Gynecologic Specimens for Microscopic Evaluation
  • Disposes and Labels Biohazard Waste Appropriately
  • Minimal Problem Solving
  • Maintains Specimen Identification and Integrity Throughout All Processes of the Department
  • Scanning Specimens
  • Accession Slides and Paps
  • Stock Supplies
  • Filing
  • Navigate Through Multiple Computer Applications with Speed and Accuracy
  • Assist Doctors and Pharmacists
  • Provide Excellent Customer Service
  • Verify Insurance
  • Discharging Charts
  • Answering Multiple Line Phones
  • Faxing and Filling Charts
  • Verifying Insurance
  • Billing
  • Coding and Patient Information
  • Monitor Patient Condition
  • Assist Patients with Personal Services
  • Administer and Monitor Patient Medications
  • Teach Use of Cane or Walker
  • Special Utensils to Eat
  • Special Techniques and Equipment for Personal Hygiene
  • Assist Residents with Daily Care
  • Recording and Taking Vitals
  • Specimen Preparation Assistant
  • Identify Problems with Specimen Types
  • Missing Information and Assign the Appropriate TIQ
  • Meet Standards for Production and Accuracy Within 6 Months
  • Understand the Complex Relationship Between Test(s) Ordered and Specimen Received
  • Customer Service
  • General Office
  • Office Skills
  • Medical Terminology
  • Operations
  • Scheduling
  • Medical Insurance
  • Lab Assistant
  • Lab Technician
  • Computer Skills
  • Communication Skills
  • ICD-10
  • Medical Office Experience
  • Public Relations
  • EMR Systems
  • Clinic
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office
  • Typing
  • Orthopedics
  • Oncology
  • Software E-clinical
  • Report Preparation
  • Specimen Collection
  • Strong Organization
  • Front-Office Operations
  • Medical Insurance Plans
  • Medical Terminology & Human Anatomy

Timeline

Patient Care Advocate

Express Scripts
11.2024 - Current

Referral Coordinator

SWLA Center for Health Services
02.2022 - 11.2024

Patient Service Representative

Lake Charles Memorial Health System
07.2020 - 02.2022

Laboratory Assistant

Lake Charles Memorial Health System
08.2017 - 07.2020

Pharmacy Tech

Xerox Company
12.2013 - 06.2017

Patient Care Technician - undefined

Shelby Jackson Louisiana Tech College

Certificate - Medical Insurance Billing & Coding

Everest Institute

High School Diploma - undefined

Joseph Monroe Davidson High School

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Ebony Richardson