Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks efficiently in fast-paced environments. Proactive approach to issue identification and resolution, with a focus on process optimization and supporting team objectives. Strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Recovery Support Teacher
1 Year 5 Months
Volunteer Work, The Way Recovery Home | 05.2025 - Current
Developed strong relationships with participants and colleagues by maintaining open lines of communication and fostering a supportive learning environment
Enhanced engagement through the use of interactive teaching methods, such as group projects and hands-on activities
Promoted an environment of mutual respect and empathy within group sessions, creating a safe space conducive to honest sharing and personal growth among participants engaged in recovery support activities
Developed strong rapport with clients, fostering trust and open communication to facilitate progress in their recovery journey
Served as a positive role model for healthy living practices by maintaining a professional demeanor and exemplifying self-care habits essential for long-term recovery success.
Designed lessons to promote holistic wellness through building camaraderie among participants while imparting important life skills related to healthful behaviors outside of treatment settings
Provider Enrollment Coordinator
2 Years 11 Months
SafeCare/ Life Strategies Counseling, Inc. | 03.2022 - 02.2025
Assisted in training new team members, sharing knowledge and expertise to help build a more effective workforce.
Increased team efficiency by sharing best practices and collaborating on challenging cases with colleagues.
Streamlined the provider enrollment process by effectively managing and prioritizing tasks.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Supported clients and families with empathy and compassion during difficult times.
De-escalated stressful situations through individual and family crisis interventions.
Maintained regular contact with clients by calling and visiting clients' homes.
Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Participated in interdisciplinary team meetings to coordinate care for clients.
Utilized evidence-based practices to provide effective interventions for clients.
Migrant Tutor, Translator and Recruiter
4 Years 1 Month
Jonesboro Public Schools | 08.2017 - 09.2021
Translate and interpret meetings, conferences and correspondence for administration, teaching, nursing, therapeutic staff, students and their families
Liaison for students, their families, the school district and the community
Advocate for students (and their families)
Collaborate with teaching staff, parents and students to ensure that individualized education goals are accomplished
Coordinate meetings, literacy nights, dinners, home visits and afterschool events to encourage parental involvement and to continually improve the Migrant program to better serve district students
Mentor and counsel students through active listening, trust building, constructive feedback and empowerment while developing their strengths, personal attributes and identifying their goals and interests
Assist students and their parents in the path to complete or continue education, leadership academies, military, college or career readiness
Supervise and coordinate summer programs that provide transportation, nutritional services and supplemental education
Spanish Teacher
10 Months
Batesville High School | 08.2013 - 06.2014
Designed and implemented student-centered lessons and activities which promoted critical thinking, peer teaching and cooperative learning for high school students with & without learning disabilities according to state frameworks, professional educational teams, and individual learner goals
Integrated world music, dance, theatre, literature and food to develop well-rounded, multi-cultural lessons and experiences for students of varied backgrounds
Created and evaluated formative and summative assessments to measure student comprehension of previously learned and future lessons and material
Established and maintained positive and healthy rapport with students and staff
Devised and led a five week after-school, multicultural dance program made up of 20 students to encourage the native Spanish-speaking student body to get involved in the annual events such as Homecoming pep rally and Powder Puff football game half time performances
Education
Bachelor of Science - Education, World Language and Culture, Spanish
Arkansas State University | Jonesboro, AR | 12-2011
Bilingual fluency in English and Spanish
Community Service
Cultural Immersion, Mexico, Spring/Summer 2016, Immersed myself in Mexican culture, gained valuable experience through social interactions, budgeted foreign currency, independently navigated transportation systems while fine-tuning language abilities and intercultural communication skills
Head Soccer Coach, Annie Camp Junior High Boys, 02/15, 05/16, Trained elementary (6th grade) and junior high (7th-9th grade) boys ages 11-15 soccer fundamentals and skills
Head Soccer Coach, ICYSAA, 03/14, 05/14, Encouraged parental involvement in the Batesville area’s newly introduced soccer program
Head Soccer Coach, City Stars, 02/10, 05/13, Volunteered, coached and trained soccer skills and rules for competitions to co-ed children ages 7-13 in U10 through U14 level soccer
Spanish Intern, Centro Hispano, 08/10, 12/10, Organized and promoted free immigration law consultations with a Tennessee law firm and public events to resolve personal, civil and criminal law issues and concerns for local immigrants
Home Visitor of the Year: SafeCare Arkansas
Nominated Home Visitor of the Month September 2023.
Nominated Home Visitor of the Year November 2023 for Statewide Vote for dedication to job and clients, self-motivation, commitment to team, and community collaboration
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Recovery Support Teacher
Volunteer Work, The Way Recovery Home
05.2025 - CurrentRead More
Provider Enrollment Coordinator
SafeCare/ Life Strategies Counseling, Inc.
03.2022 - 02.2025Read More
Migrant Tutor, Translator and Recruiter
Jonesboro Public Schools
08.2017 - 09.2021Read More
Spanish Teacher
Batesville High School
08.2013 - 06.2014Read More
Arkansas State University
Bachelor of Science from Education, World Language and Culture, Spanish
Early Literacy Support Teacher(K-2)/Reading Recovery Teacher at Prince George’s County Public SchoolsEarly Literacy Support Teacher(K-2)/Reading Recovery Teacher at Prince George’s County Public Schools
<ul><li>Manage the charge-off and recovery division of JPMorganChase, inclusively leading a multi-site team of 30 to exceed recovery targets through customer-facing negotiations and exceptional support functions</li><li>Leverage Controls, Compliance, Risk, and Legal partners to make profitable strategic improvements including increasing revenue per account by 80% while adhering to state-specific guidelines</li><li>Invest in employees’ careers to develop skills through college degrees and other training opportunities and create an inclusive environment achieving some of the highest employee opinion survey scores in default operations</li><li>Create and deliver professional-level presentations across lines of business to large in-person and virtual audiences, showcasing expertise in public speaking and effectively engaging diverse stakeholders.</li></ul> at JPMorganChase<ul><li>Manage the charge-off and recovery division of JPMorganChase, inclusively leading a multi-site team of 30 to exceed recovery targets through customer-facing negotiations and exceptional support functions</li><li>Leverage Controls, Compliance, Risk, and Legal partners to make profitable strategic improvements including increasing revenue per account by 80% while adhering to state-specific guidelines</li><li>Invest in employees’ careers to develop skills through college degrees and other training opportunities and create an inclusive environment achieving some of the highest employee opinion survey scores in default operations</li><li>Create and deliver professional-level presentations across lines of business to large in-person and virtual audiences, showcasing expertise in public speaking and effectively engaging diverse stakeholders.</li></ul> at JPMorganChase
Psychosocial Recovery Coach, Recovery Support Worker at Auxilium Support Coordination/Auxilium Recovery NetworkPsychosocial Recovery Coach, Recovery Support Worker at Auxilium Support Coordination/Auxilium Recovery Network