EBONY ROBINSON
Sacramento,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Recognized for exemplary customer service and team collaboration. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and managing multiple tasks and priorities.
Overview
10
10
years of professional experience
Work History
Automotive Contract Administrator
Envision Motors
Sacramento, CA
03.2023 - Current
- Maintained accurate records of all financial transactions in the company's accounting software.
- Analyzed ledgers and prepared monthly financial reports for management review.
- Performed general ledger reconciliation on a timely basis.
- Prepared bank deposits, verified cash receipts and maintained current accounts receivable files.
- Provided support for internal and external audits by gathering information as requested.
- Coordinated with external auditors during monthly audit process and provided necessary documentation as required.
- Assisted with month-end closing activities such as preparing journal entries and reconciling balance sheet accounts.
- Maintained cash flow reports.
- Worked with accountants and HR to prepare financial data.
- Computed balances, totals or commissions to support accounting team.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Service Advisor
Elk Grove Kia
Elk Grove, CA
10.2022 - 03.2023
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
Automotive Contract Clerk
Lasher Auto Group
Elk Grove, CA
10.2021 - 05.2022
- Prepared monthly balance sheets, income statements, and other financial reports.
- Performed account reconciliations on a regular basis.
- Reviewed accounts receivable aging report to ensure timely collection of customer payments.
- Assisted in year-end closing procedures by preparing journal entries as necessary.
- Provided support in responding to inquiries from external auditors regarding financial information.
- Received and recorded cash, checks and transfers.
- Checked postings and documents for accuracy and proper coding.
- Reconciled or entered report discrepancies found in financial records.
- Accessed financial information to answer questions and gather details about specific accounts.
- Monitored loans and accounts payable to confirm payments are current.
Warranty Clerk
Lasher Auto Group
Elk Grove, CA
07.2021 - 10.2021
- Generated reports detailing warranty information such as expiration dates, product types, and customer contact details.
- Assisted customers with inquiries about their warranties via telephone or email.
- Maintained accurate records of all warranties issued and tracked them until expiration date.
- Submitted and/or cancelled extended warranty and GAP contracts.
Service Writer
CarMax
Sacramento, CA
06.2017 - 03.2020
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Maintained customer database with current contact information and vehicle records.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Presented accurate estimates to inform customers of service charges and expectations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Business Office Associate
CarMax
Sacramento, CA
01.2014 - 06.2017
- Created and maintained filing systems for records retention.
- Prepared bank deposits and reconciled bank statements.
- Processed incoming payments from customers using a variety of payment methods.
- Operated office equipment, such as copy machine, scanner and printer.
- Answered phone and routed calls to appropriate team members.
- Organized paper filing system to maintain accurate records.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Cosmetology -
Paul Mitchell The School
Sacramento06-2021
High School Diploma -
Monterey Trail High School
Elk Grove, CA05-2011
Skills
- Communication skills
- Relationships and rapport
- Contract analysis
- Professional relationship building
- Interpersonal, verbal and written communication
- Strategic planning
- Leadership abilities
- Team collaboration
- Time management
Timeline
Automotive Contract Administrator
Envision Motors
03.2023 - Current
Service Advisor
Elk Grove Kia
10.2022 - 03.2023
Automotive Contract Clerk
Lasher Auto Group
10.2021 - 05.2022
Warranty Clerk
Lasher Auto Group
07.2021 - 10.2021
Service Writer
CarMax
06.2017 - 03.2020
Business Office Associate
CarMax
01.2014 - 06.2017
Cosmetology -
Paul Mitchell The School
High School Diploma -
Monterey Trail High School
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