Summary
Overview
Work History
Education
Skills
Certification
Key Highlights for Customer Success Roles
Timeline
Generic

Ebony Robinson

Douglasville,GA

Summary

Dynamic professional with a strong background in customer success management, program implementation, and educational leadership. Expertise in managing extensive portfolios while cultivating trust-based relationships with executive stakeholders to ensure successful adoption and measurable outcomes for customers. Proven experience in both startup and enterprise environments, demonstrating the ability to scale implementations effectively, deliver impactful professional learning, and align product usage with customer objectives. Committed to driving customer satisfaction and fostering long-term partnerships that contribute to organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

District Success Manager (Customer Success)

Lexia Learning
01.2022 - Current
  • Manage a portfolio of 40+ accounts, including 25 partnered accounts, across multiple districts nationwide.
  • Oversee adoption and success of 4 core products, aligning usage with district strategic goals.
  • Directly responsible for a portfolio valued at $8.7M+, including three enterprise accounts each exceeding $1M.
  • $450K+ in CSQLs (Customer Success Qualified Leads) in the past year, directly contributing to sales pipeline growth.
  • Serve as a trusted advisor school district leaders, and instructional coaches, building executive partnerships to ensure retention and growth.
  • Develop and execute implementation roadmaps that drive onboarding, adoption, and renewal readiness.
  • Facilitate QBR-style reviews and data-driven coaching sessions with district leaders to reinforce customer value.
  • Partner with sales, product, and support teams to escalate customer feedback and inform roadmap decisions.
  • Launched new initiatives aimed at improving overall customer experience, leading to increased brand loyalty and advocacy.
  • Enhanced client retention rates through proactive account management and timely issue resolution.
  • Advanced CS training: Gainsight End User Certification (2025) and Success Coaching Levels 1–3.

5th Grade Teacher & Leadership Team Member

Gwinnett County Public Schools
01.2021 - 01.2022
  • Partnered with district leaders on assessment strategy and literacy initiatives, directly improving student performance outcomes.
  • Designed and facilitated Academic Parent Teacher Team (APTT) Nights, strengthening family-school partnerships and increasing engagement.
  • Contributed to school improvement planning through data analysis, goal setting, and progress monitoring with district leadership.
  • Participated actively in professional development opportunities to stay current on educational trends and best practices in teaching 5th grade students.
  • Assessed student progress regularly using formative and summative assessments, modifying instruction as needed for optimal learning outcomes.

Assistant Principal / CPI Trainer / Teacher

Somerset Academy
01.2015 - 01.2021
  • Oversaw daily operations for a school of 800+ students and 60 staff, managing budgets, resources, and strategic initiatives.
  • Supervised and coached certified and classified staff, ensuring alignment with performance and growth goals.
  • Led professional development and change management initiatives to support curriculum adoption and school improvement.
  • Served as Lighthouse Facilitator for the Leader in Me program, building culture and engagement.
  • Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
  • Supported a positive school culture by addressing student behavior concerns promptly and effectively.

Teacher

Dekalb County School District
01.2014 - 01.2015
  • Delivered differentiated instruction to meet the needs of general education and 504 students.
  • Led after-school tutoring for 30 students to improve academic achievement.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Teacher

International Academy of Smyrna
01.2011 - 01.2014
  • Pioneered an innovative multi-age kindergarten program, integrating literacy, numeracy, and experiential learning.
  • Maintained strong communication with families and administrators to drive learning outcomes and community trust.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Specialist in Educational Leadership -

Walden University
01.2019

Master’s in Instructional Design & Technology - undefined

Walden University
01.2013

Bachelor’s in Early Childhood Education - undefined

Valdosta State University
01.2010

Skills

  • Customer Success & Retention Strategies
  • Stakeholder Engagement & Executive Partnerships
  • Program Implementation & Change Management
  • Data-Driven Coaching & Strategic Planning
  • QBRs & Customer Journey Mapping
  • CRM & CS Platforms (Gainsight, Salesforce)
  • Customer relationship building
  • Training and mentoring
  • Proficient in Microsoft Excel, Outlook, and Word
  • Time management & Attention to detail
  • Multitasking, Adaptability and flexibility
  • Verbal and written communication

Certification

  • Customer Success: Gainsight End User Certification (May 2025), Success Coaching Levels 1–3
  • Leadership & Education: Crisis Prevention Intervention (CPI), Cognia ERT Member, Eleot Certified, Doral Leadership Institute Graduate, LETRS Certified
  • Professional Training: Ron Clark Academy, Marzano Standards-Based Grading, PLC – Professional Learning Communities, Leader in Me, Kagan Structures, AMLE

Key Highlights for Customer Success Roles

  • Startup experience — navigating ambiguity, building processes, and scaling adoption.
  • Strong executive stakeholder management — superintendent- and district-level engagement.
  • Extensive facilitation and training — proven at driving adoption & product usage.
  • Customer-first mindset with data-driven approach — well aligned to CSM responsibilities.

Timeline

District Success Manager (Customer Success)

Lexia Learning
01.2022 - Current

5th Grade Teacher & Leadership Team Member

Gwinnett County Public Schools
01.2021 - 01.2022

Assistant Principal / CPI Trainer / Teacher

Somerset Academy
01.2015 - 01.2021

Teacher

Dekalb County School District
01.2014 - 01.2015

Teacher

International Academy of Smyrna
01.2011 - 01.2014

Master’s in Instructional Design & Technology - undefined

Walden University

Bachelor’s in Early Childhood Education - undefined

Valdosta State University

Specialist in Educational Leadership -

Walden University

Similar Profiles

CREATE PROFILE