Summary
Overview
Work History
Education
Skills
Timeline
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EBONY ROPER

EBONY ROPER

Charleston,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Buck Management
08.2021 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

Goodwill Store
01.2021 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Lead Cashier

Circle K
01.2018 - 03.2021
  • Provides training assistance to new hires
  • Prepares and transmits the daily bookkeeping, invoicing, and gasoline data
  • Completes daily banking
  • Troubleshoots daily close out and shift sales analysis
  • Provides prompt, courteous customer service and professionally resolves customer issues

Lead Cashier

Blue Water
01.2015 - 01.2017
  • Maintained a positive work environment for all cashiers
  • Resolved cash tills at the end of every shift
  • Generated accurate till reports for each register
  • Managed and performed all check-out functions daily
  • Communicated clearly and openly with customers

Stocker

Walmart
01.2014 - 01.2015
  • Received deliveries and ensure that delivery items conform to work orders
  • Unloaded merchandise from delivery trucks and open packages for quality check
  • Stocked store shelves with packages after marking them properly
  • Compared merchandise to invoices to ensure that correct shipment has been received
  • Opened and unpacked received item and prepare them to be sent to the frontend
  • Cleaned display cases and shelves and ensure that merchandise is properly displayed

Education

GED -

Burke High School
Charleston, SC
05.2012

Skills

  • Cost Control
  • Google Drive
  • Customer Relationship Management
  • Financial Statements
  • Staff Training
  • Sales Activities
  • Coordinate Events
  • Time Management
  • Sales Strategies
  • Health and Safety Regulations
  • Staff Supervision
  • Staff Management
  • Order Supplies
  • Project Management
  • Customer Service
  • Greet Guests
  • Customer Relations
  • Fire Safety Regulations
  • Sell Products
  • Directing Team Members
  • Public Relations
  • Hiring and Training
  • Shrinkage Prevention
  • Waste Management
  • Shift Coverage
  • Recruiting and Interviewing
  • Customer Service and Satisfaction
  • Assist Customers
  • Public Health
  • Money Handling
  • Merchandising
  • Training
  • Spelling
  • Grammar

Timeline

Assistant Manager

Buck Management
08.2021 - 07.2023

Assistant Manager

Goodwill Store
01.2021 - 08.2021

Lead Cashier

Circle K
01.2018 - 03.2021

Lead Cashier

Blue Water
01.2015 - 01.2017

Stocker

Walmart
01.2014 - 01.2015

GED -

Burke High School

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EBONY ROPER