Ebony Roy
Port Arthur,TX
Summary
Results-driven service and operations professional with 10+ years’ experience in program coordination, scheduling, compliance, and community outreach. Skilled in data analysis, stakeholder engagement, and process improvement with a proven ability to manage high-volume operations while maintaining accuracy and efficiency. Adept at building collaborative relationships, interpreting regulatory requirements, and presenting findings to diverse audiences. Seeking to apply strong organizational, communication, and planning skills in the Transit Planner role at Port Arthur Transit.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Coordinator
Spindletop Center
06.2022 - Current
- Conduct research and collect service-related data to develop recommendations for program improvements and ensure compliance with federal, state, and local guidelines.
- Coordinate schedules and dispatch services to maximize efficiency, reduce delays, and meet client and agency needs.
- Maintain detailed records and databases for accurate reporting, ensuring compliance with governmental contracts and regulatory requirements.
- Serve as primary contact for internal and external stakeholders, addressing inquiries, providing updates, and maintaining effective communication for service planning and delivery.
- Prepare reports, analyze service outcomes, and present findings to management to inform program adjustments and improvements.
- Collaborate with cross-functional teams to develop and implement solutions that enhance service efficiency and customer satisfaction.
Supervisor
Party City
08.2019 - 05.2022
- Oversaw daily operations including scheduling, staffing, and task assignments, ensuring efficiency and compliance with company standards—skills transferable to transit service coordination.
- Managed and trained team members, providing feedback to improve performance and meet operational goals.
- Monitored inventory levels, coordinated ordering, and ensured proper stock management, applying logistical planning and resource allocation skills.
- Resolved customer concerns with tact and diplomacy, ensuring positive service experiences.
- Enforced safety protocols and maintained compliance with operational policies, aligning with transit safety and regulatory requirements.
- Coordinated seasonal promotions and high-volume projects, meeting deadlines under fast-paced conditions.
Service Coordinator
Communities in Schools
05.2016 - 08.2019
- Designed and implemented individualized service and support plans by evaluating needs, identifying resources, and coordinating with community agencies and partners.
- Collected and maintained accurate service delivery data, producing reports that informed program planning and resource allocation.
- Led community outreach and engagement efforts to connect individuals and families to available services, increasing program participation and satisfaction.
- Supervised multidisciplinary teams, ensuring effective project execution and adherence to program goals.
- Developed presentations and communicated program performance results to internal leadership, community partners, and stakeholders.
- Utilized problem-solving, conflict resolution, and data analysis to improve service efficiency and meet organizational objectives.
School Site Coordinator
Kelly Services
08.2013 - 04.2016
- Collected and analyzed attendance and performance data to identify trends, informing strategic planning and program adjustments.
- Coordinated and managed resources for students and instructors, ensuring efficient operations aligned with program objectives.
- Developed and maintained partnerships with community organizations, aligning resources to meet shared goals.
- Created and led outreach programs to encourage participation and improve community engagement in school-supported initiatives.
- Prepared and delivered reports and updates to stakeholders, incorporating both qualitative and quantitative data for clear communication.
Education
Bachelor of Interdisciplinary Studies -
Prairie View A&M University
Prairie View, TX05.2019
Skills
- Service Planning & Scheduling
- Data Collection & Analysis
- Federal & State Compliance
- Route/Service Performance Monitoring
- Community Outreach & Public Engagement
- Contract & Grant Administration
- Stakeholder Communication
- Process Improvement & Problem-Solving
- Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- Report Preparation & Presentation
- Staff Supervision & Training
- Client advocacy
Certification
- Trauma-Informed Care Training
- Crisis Prevention Intervention (CPI)
Timeline
Service Coordinator
Spindletop Center
06.2022 - Current
Supervisor
Party City
08.2019 - 05.2022
Service Coordinator
Communities in Schools
05.2016 - 08.2019
School Site Coordinator
Kelly Services
08.2013 - 04.2016
Bachelor of Interdisciplinary Studies -
Prairie View A&M University
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