Ebony Sain
Orlando,United States
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
6
6
years of professional experience
Work History
People Operations Specialist
ESA Solar Energy
08.2023 - Current
- Spearheaded the development and successful implementation of a cutting-edge Applicant Tracking System (ATS), significantly streamlining recruiting processes and enhancing efficiency in talent acquisition
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Forged a strategic partnership with the University of Central Florida to establish mutually beneficial internship programs, strengthening the organization's talent pipeline and fostering educational collaboration
- Pioneered the creation of a standardized and official process for internship recruitment, ensuring consistency and effectiveness in bringing in top-tier interns
- Designed and implemented comprehensive training and onboarding programs for new hires, expediting their integration into the organization and bolstering productivity
- Promoted professional development opportunities within the organization to support career growth among employees.
- Contributed to the development of fair compensation structures, resulting in higher levels of job satisfaction among personnel.
- Utilized a blend of legacy and modern systems to streamline existing processes, increasing operational efficiency and reducing redundancy
- Orchestrated the development and management of a comprehensive filing system, resulting in a remarkable 40% improvement in daily operations' efficiency by enabling quick and organized access to essential documents
- Collaborated with Human Resources Systems (HRS), ATS, and organizational chart platform providers to analyze compatibility with the company's specific needs, ensuring the selection of the most suitable systems to optimize operations.
- Contributed to organizational development by launching ChartHop to manage and organize company structure. Utilized a surveying system to analyze areas for improvement within thecompany and collaborated with C-suite executives to develop a succession plan for the following year.
- Increased employee satisfaction by implementing new people operations strategies and initiatives.
People Operations Specialist
Mindera Software Craft
10.2021 - 09.2023
- Successfully improved onboarding and offboarding processes for both US and Brazil teams, optimizing efficiency and enhancing employee experience
- Implemented Justworks and internal HRIS systems to optimize payroll processes, leading to substantial cost savings for the organization
- Achieved impressive 10% staff growth within a year by meticulously optimizing full life cycle recruiting process, utilizing various Applicant Tracking Systems (ATS) including Workable, Indeed, Wellfound, and Linkedin Recruiter
- Achieved 30% increase in employee engagement by spearheading interactive learning workshops, fostering a more motivated and committed workforce
- Significantly enhanced employee satisfaction and retention rates through execution of comprehensive surveys and strategic revision of company policies, creating a more positive workplace environment
- Promoted professional development opportunities within the organization to support career growth among employees.
- Evaluated existing HR policies regularly to identify areas requiring updates or revisions for optimal effectiveness.
- Demonstrated commitment to diversity, equity, and inclusion by implementing robust initiatives that cultivated an inclusive work culture
- Implemented training programs tailored to individual needs, leading to better skill development among employees.
- Developed and executed comprehensive marketing plans tailored specifically to the US market, closely aligning them with the overall growth strategy of the global company
- Implemented regular weekly and monthly project check-ins with the Chief Technical Officer, ensuring effective communication, progress monitoring, and alignment with organizational goals.
Operations Coordinator
Aerotek
09.2020 - 10.2021
- Optimized I9 onboarding and verification for 200+ contractors through ACT systems, resulting in accelerated timelines and improved efficiency
- Efficiently managed payroll using ADP software, guaranteeing precise and timely compensation for employees
- Provided valuable support to contractors on FMLA and ADA inquiries, ensuring legal compliance
- Strengthened diversity, equity, and inclusion by organizing impactful awareness events
- Successfully implemented training and onboarding, ensuring smooth transitions, heightened productivity, and cohesive collaboration
- Proactively conducted 30-40 weekly touchpoints with contractors to ensure satisfaction and prompt issue resolution.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Introduced new methods, practices, and systems to reduce turnaround time.
Marketing Specialist
Holiday Inn Club Vacations
10.2019 - 09.2020
- Analyzed marketing data to identify trends and develop insights that informed future marketing decisions
- Collaborated with marketing and sales teams to improve content marketing and cross-promotional initiatives
- Generated reports to support development and implementation of marketing plans.
- Tracked key performance indicators to measure success of campaigns.
- Developed and implemented a customer relationship management (CRM) (Salesforce) system that improved customer segmentation and targeting.
Operations Consultant
Sage Restaurant and Lounge
10.2018 - 05.2019
- Developed comprehensive and clear daily operating procedures for 15 employees, outlining step-by-step instructions and guidelines for their daily tasks and responsibilities
- Developed training and onboarding programs for smooth transition onto teams
- Effectively utilized HRIS system Gusto to facilitate seamless payroll processing
- Utilized Microsoft Excel for tracking costs, schedules, and inventory.
- Evaluated vendor performance and negotiated contracts to secure favorable terms for the organization
General Manager
Secret Society Cigar Bar and Lounge
10.2017 - 11.2018
- Successfully managed daily schedules and operating procedures for 25 employees
- Worked closely with stakeholders to achieve business goals and objectives
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Education
Bachelor of Arts -
North Carolina Central University
Durham, NC05.2017
Skills
- Diversity and Inclusion
- Compensation and Benefits
- Employee Retention
- Full Employee Lifecycle
- Organizational Development
- Project Management
- Employee Engagement
- Performance Management
- HR Policies and Procedures
- Leadership Training and Development
Platforms And Systems
HR Information Systems: Gusto, Justworks, ADP, Peoplesoft
Applicant Tracking Systems: ADP, Workable, Linkedin Recruiter
Organization and communication: Google Suite, Microsoft Office, Confluence, Slack, Jira, Trello, Asana, Box
Customer Relationship Management: Salesforce
Org Charts: Charthop, Deel
Timeline
People Operations Specialist
ESA Solar Energy
08.2023 - Current
People Operations Specialist
Mindera Software Craft
10.2021 - 09.2023
Operations Coordinator
Aerotek
09.2020 - 10.2021
Marketing Specialist
Holiday Inn Club Vacations
10.2019 - 09.2020
Operations Consultant
Sage Restaurant and Lounge
10.2018 - 05.2019
General Manager
Secret Society Cigar Bar and Lounge
10.2017 - 11.2018
Bachelor of Arts -
North Carolina Central University
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