Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Awards
Timeline
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Ebony-Serena Muentes

Wantagh,NY

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Summit Health
01.2025 - Current
  • Managed patient inquiries and appointment scheduling.
  • Coordinated insurance verification processes, ensuring compliance with policies and procedures.
  • Assisted in training new staff on operational protocols and customer service standards.
  • Monitored patient records for accuracy, ensuring timely updates and documentation.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.

Swim Instructor, Lifeguard

Life Time Fitness
08.2022 - Current
  • Instructs and evaluates students participating in swim lessons.
  • Submits completed report cards, skills sheets and attendance information on time.
  • Attends mandatory meetings and training sessions as scheduled.
  • Work hours as scheduled which includes beginning and ending classes on time; remaining after class to answer participant and/or parent questions as needed, and clean up supplies.
  • Act immediately and appropriately to secure safety of patrons in the event of an emergency.

Front desk receptionist, Medical scribe

Belaray Dermatology
07.2023 - 02.2024


  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Use message system on computer to communicate with patients
  • Call patients in and bring them to their designated room.
  • Verify insurance information of the patient.
  • Schedule surgeries as needed for the patient.
  • Call insurance companies for authorization for a patient.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.

Check Out Receptionist

Orlin & Cohen Orthopedic Group
04.2022 - 06.2022


  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintain a schedule for each doctor for their designated days.
  • Get authorization for patients regarding appointments within the office.


Patient Care Representative

Ear Nose & Throat Associates of Nassau County
02.2021 - 07.2021
  • Streamlined patient check-in processes, enhancing overall clinic efficiency.
  • Facilitated patient inquiries and appointment scheduling using electronic health record systems.
  • Educated patients on procedures, insurance options, and aftercare instructions for improved understanding.
  • Coordinated with insurance companies to verify coverage and resolve billing discrepancies effectively.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.

Patient Care Representative

AFC Urgent Care
01.2021 - 02.2021
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
  • Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
  • Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Produce Associate

Target Corporation
11.2020 - 01.2021


  • Managed inventory levels to ensure product availability and minimize waste.
  • Coordinated daily produce deliveries, optimizing freshness and quality for customers.
  • Collaborated with team members to streamline workflows, improving overall productivity.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Assisted with weekly inventory counts.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.

Receptionist, Event Planner

Rhythmology
03.2019 - 07.2019
  • Greets, welcomes members and guests appropriately.
  • Developed and maintained filing systems for confidential documents, improving information retrieval efficiency.
  • Resolved customer inquiries and concerns promptly, fostering positive relationships with guests and stakeholders.
  • Maintained inventory of office supplies, ensuring readiness for daily operations and minimizing shortages.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.


Swim Instructor, Lifeguard

Life Time Fitness
08.2017 - 09.2018
  • Submits completed report cards, skills sheets and attendance information on time.
  • Attends mandatory meetings and training sessions as scheduled.
  • Work hours as scheduled which includes beginning and ending classes on time; remaining after class to answer participant and/or parent questions as needed, and clean up supplies.
  • Act immediately and appropriately to secure safety of patrons in the event of an emergency.
  • Monitored progress of students, providing constructive feedback to promote skill development and retention.
  • Implemented new instructional strategies based on current swimming methodologies to improve lesson effectiveness.
  • Mentored junior instructors, sharing best practices and enhancing their teaching abilities through hands-on guidance.
  • Taught daily swim instruction to students varying in ages and skill levels.

Lifeguard

Splish Splash Waterpark
05.2017 - 07.2017
  • Maintaining constant surveillance of guests in the facility.
  • Act immediately and appropriately to secure safety of guests in the event of an emergency.
  • Provide emergency care and treatment as required until the arrival of emergency medical services.
  • Conducted regular safety drills and training sessions for lifeguard staff.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.

Education

Advanced Regents High School Diploma - undefined

Westhampton Beach High School
Westhampton Beach, NY
06.2017

Skills

  • Strong communication skills
  • Microsoft excel
  • Bilingual
  • Computer skills
  • Reliable
  • Insurance verification
  • Customer service
  • Patient intake
  • Payment collection
  • Appointment scheduling
  • Medical terminology
  • Medical insurance
  • Data entry proficiency

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of over 25 staff members.

Certification

  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual

Awards

Honors Program in NCC., Honors Society Award and placed on Honor Roll all 4 years in High School.

Timeline

Patient Service Representative

Summit Health
01.2025 - Current

Front desk receptionist, Medical scribe

Belaray Dermatology
07.2023 - 02.2024

Swim Instructor, Lifeguard

Life Time Fitness
08.2022 - Current

Check Out Receptionist

Orlin & Cohen Orthopedic Group
04.2022 - 06.2022

Patient Care Representative

Ear Nose & Throat Associates of Nassau County
02.2021 - 07.2021

Patient Care Representative

AFC Urgent Care
01.2021 - 02.2021

Produce Associate

Target Corporation
11.2020 - 01.2021

Receptionist, Event Planner

Rhythmology
03.2019 - 07.2019

Swim Instructor, Lifeguard

Life Time Fitness
08.2017 - 09.2018

Lifeguard

Splish Splash Waterpark
05.2017 - 07.2017

Advanced Regents High School Diploma - undefined

Westhampton Beach High School

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