Ebony Sharp
Las Vegas,NV
Summary
Creative and artistic Hair Artist with background in diverse hairstyles and techniques. Possess strong skills in hair coloring, cutting, styling, and maintaining healthy hair condition. Demonstrated success enhancing client satisfaction through personalized consultations and delivering desired results. Committed to staying updated on latest trends and continually learning new techniques to meet varied needs of clientele.
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Hair Artist
A+ Weaves and Beauty
Las Vegas, NV
06.1999 - Current
- Styled hair using various techniques for diverse client preferences.
- Consulted with clients to determine desired looks and styles.
- Applied hair color and treatments to enhance client aesthetics.
- Trained junior staff in styling techniques and product usage.
- Maintained cleanliness and organization of workstations and tools.
- Developed strong client relationships to ensure repeat business.
- Participated in ongoing education to stay updated on beauty trends.
- Established positive relationships with customers through friendly interactions.
- Instructed clients on proper haircare maintenance between appointments.
- Kept records of client history including previous styles used and products purchased.
- Attended continuing education classes to stay abreast of current trends in the industry.
- Assisted with inventory management by restocking supplies when needed.
- Trained new employees in styling techniques to ensure they met salon standards.
- Marketed services through word-of-mouth referrals from satisfied customers.
- Managed multiple clients simultaneously while maintaining quality results.
- Ensured client satisfaction by providing friendly customer service throughout the entire appointment process.
- Recommended products that would benefit their particular hair type or style needs.
- Adhered to all safety guidelines established by the salon.
- Organized daily schedules to maximize efficiency within the salon environment.
- Communicated effectively with other members of the beauty team to coordinate bookings efficiently.
- Maintained cleanliness of styling area by disinfecting tools after each use and sweeping up hair clippings.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Mentored new staff to enhance personal growth and increase productivity.
- Responded to customer inquiries by phone, email, and in person.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Operated cash registers to receive payments from patrons.
Delivery Driver
Insta cart
Las Vegas
02.2019 - 08.2020
- Delivered packages efficiently across designated routes daily.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Communicated with dispatch to confirm delivery schedules and updates.
- Loaded and unloaded packages safely to prevent damage during transport.
- Navigated routes using GPS technology for timely deliveries.
- Followed safety protocols to ensure compliance with company standards.
- Recorded delivery information accurately for tracking purposes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Hostess Manager/ cocktail waitress
Glitter Gulch
Las Vegas
08.2009 - 06.2013
- Managed front-of-house operations for a bustling restaurant environment.
- Supervised and trained staff on customer service standards and procedures.
- Coordinated seating arrangements to optimize dining flow and guest satisfaction.
- Handled reservations and managed waitlists using restaurant management software.
- Coordinated with kitchen and bar staff to ensure timely service.
- Resolved customer inquiries and complaints effectively and professionally.
- Scheduled staff shifts to maintain adequate coverage during peak hours.
- Maintained cleanliness and organization of the hostess station area.
- Developed and implemented procedures for efficient guest handling.
- Monitored dining area to enhance guest experiences and satisfaction levels.
- Trained new hostesses in customer service and job duties.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Verified completion of cleaning, maintenance, housekeeping and side-work duties.
- Assisted with hiring decisions by interviewing prospective candidates and making recommendations based on their qualifications.
- Analyzed sales data to determine which areas had the highest demand for tables and adjusted staffing accordingly.
- Maintained a clean and organized work environment for the hostesses at all times.
- Managed inventory of supplies such as menus, condiments, linens.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Organized promotional activities to increase customer traffic during slow periods.
- Reviewed customer feedback surveys regularly to identify areas where improvements could be made.
- Trained and delivered orientation for new hostesses in alignment with company-established standards.
- Oversaw training of new hires in food safety protocols.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Adhered to safety regulations within the restaurant at all times.
- Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
- Collaborated with managers from other departments to coordinate large parties or events.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Performed administrative tasks such as payroll processing and scheduling shifts.
- Conducted regular performance evaluations of each hostess on a quarterly basis.
- Enforced compliance with industry standards and led hostesses in commitment to quality service.
Education
Cosmetology - Cosmetology
Academy of Hair Design
Las Vegas, NV 01.1998 - 08.1999
Skills
- Hair coloring
- Advanced styling
- Client consultation
- Product recommendations
- Tool sterilization
- Customer retention
- Inventory management
- Appointment scheduling
- Market promotions
- Staff training
- Team communication
- Time management
- Conflict resolution
- Mentorship development
- Personalized service
- Blowout mastery
- Social media promotion
- Sanitation practices
- Multicultural hair care
- Custom wig design
- Expert colorist
- Salon maintenance
- Continuing education
- Special effects
- Industry trend analysis
- Instrument sanitizing
- Conflict resolution skills
- Retail sales strategies
- Outstanding client retention
- Networking expertise
- Marketing
- Safety compliance
- Sales expertise
- Outstanding customer service
- Schedule management
- Customer consultation
- Business management
- Hair analysis
- Customer buying trends
- Makeovers
Languages
English
Full Professional
Certification
Forklift, Cosmetology
References
References available upon request.
Timeline
Delivery Driver
Insta cart
02.2019 - 08.2020
Hostess Manager/ cocktail waitress
Glitter Gulch
08.2009 - 06.2013
Hair Artist
A+ Weaves and Beauty
06.1999 - Current
Cosmetology - Cosmetology
Academy of Hair Design
01.1998 - 08.1999