Ebony Short
Douglasville,GA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
7
7
years of professional experience
Work History
Branch Manager
Navy Federal Credit Union
05.2023 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assistant Manager
Navy Federal Credit Union
02.2019 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Branch Operations Supervisor
Navy Federal Credit Union
01.2017 - 02.2019
- Created team schedules to maximize efficiency of branch operations
- Mentored team members to drive consistent development
- Led performance management efforts by setting clear expectations, providing appropriate training, observed and documented to clearly evaluate team performance
- Scheduled regular team building activities to foster team work and collaboration
Education
Bachelor of Arts - Business Administration
Columbus State University
Columbus, GASkills
- Community Relations
- Human Resources Knowledge
- Customer Proposals
- Competitor Tracking
- Excellent Time Management Skills
Timeline
Branch Manager
Navy Federal Credit Union
05.2023 - Current
Assistant Manager
Navy Federal Credit Union
02.2019 - 05.2023
Branch Operations Supervisor
Navy Federal Credit Union
01.2017 - 02.2019
Bachelor of Arts - Business Administration
Columbus State University
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