Ebony Simon
St Louis,MO
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player.
Overview
7
7
years of professional experience
Work History
PSYCH TECH
- Teaches or assists clients in self-help skills and social behavior based on the level of resident functioning
- Report and record observable changes in client’s behavior and physical conditions Participates in groups and individual activities with clients
- Escorts clients when assigned also perform basic nursing care such as checking vitals, applying simple dressing and general daily care
- Implements a range of skills including but not limited to coaching, motivational interviewing, behavior modification, goal setting, barrier assessment and problem solving
- Collaborates with patients to actively engage a population of medically vulnerable or chronically ill patients in their care, assisting them through the process of actively working towards better health by providing support, encouragement, and education.
Patient Financial Services Representative 1
SSM Health Corp
07.2022 - Current
- Improved patient satisfaction by providing timely and accurate financial information
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Contacted customers to discuss past-due accounts and negotiated payment plans.
ADVANCE MEDICAL SUPPORT ASSISTANT
Department Of Veterans Affairs
09.2017 - 07.2022
- Screen and receive phone calls
- Schedule consults manage active consult list twice daily, monitor consult letters mailed to veteran
- Assist with clinic access contingency plan by adjusting appointment times and or clinic to accommodate the veterans
- Act as liaison between the veteran and doctor Work with providers to streamline consults and make decisions on an administrative level
- Keep correspondences and reports updated, so they can be completed accurately and timely
- Handles any scheduling conflict /problems for our patients constructively and appropriately
- Organizes work, set priorities and delegates task and responsibilities to meet deadlines
- Makes decisions and empower my team to collaborate to resolve problems within a complex system environment.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06.2026
Diploma - Culinary Arts
St. Louis Job Corps
01.2003
High School Diploma - undefined
Normandy High School
01.2003
Skills
- Teamwork and Collaboration
- Service standard compliance
- Professional telephone demeanor
- Staff education and training
- Call Center Operations
- MS Office
- Customer Service
- Computer Skills
- Mental Health Support
Timeline
Patient Financial Services Representative 1
SSM Health Corp
07.2022 - Current
ADVANCE MEDICAL SUPPORT ASSISTANT
Department Of Veterans Affairs
09.2017 - 07.2022
PSYCH TECH
Bachelor of Science - Health Administration
University of Phoenix
Diploma - Culinary Arts
St. Louis Job Corps
High School Diploma - undefined
Normandy High School
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