Ebony Singleton

• Demonstrated exceptional communication skills by handling a high-volume of patient inquiries through various platforms, including email, Klara and Zocdoc
• Utilized Nextech/EMA data systems to accurately input and maintain patients' records
• Processed patients' payments for cosmetic appointments and co-pays while verifying insurance coverage
• Trained new onboarding employees as a Patient Representative II, showcasing leadership and dedication to the success of the team. Knowledgeable in HIPPA

• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Delivered exceptional customer service to a high volume of customers on a daily basis with a positive attitude, resulting in increased customer satisfaction ratings.
• Proficiently documented calls and complaints using the call center's CRM database for efficient resolution of issues.
• Successfully responded to customer inquiries through phone and email communication, providing product and service information.
• Accurately explained payment options and provided detailed billing details to ensure customer understanding.

• Efficiently handled high call volumes daily, addressing customer inquiries and resolving disputes to maintain excellent levels of customer satisfaction.
• Accurately inputted information into the Datatrac system to streamline operations and minimize errors.
• Effectively communicated with messengers/drivers to ensure timely pickups and deliveries by obtaining ETA's.
• Utilized the Orca system to manage furniture/assembly orders and provide customers with top-notch service.
• Expertly handled customer complaints in a professional manner to enhance company reputation.
• Processed payments and information efficiently and accurately to ensure smooth transactions.