EBONY SLOAN
Glenn Heights,TX
Summary
Business- and data-focused analyst with extensive experience supporting government and enterprise programs through data review, reporting, quality assurance, and process improvement. Proven ability to analyze complex datasets, identify trends and risks, translate business requirements into operational insights, and drive compliance across large-scale eligibility and workforce systems. Known for delivering high-quality outcomes, improving efficiency, and collaborating across technical and business teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior SNAP Case Reviewer (Contract)
Staffing Solutions Organization (SSO)
Remote
11.2025 - 01.2026
- Conducted detailed post-authorization and compliance reviews of SNAP cases to ensure adherence to state and federal policy.
- Analyzed large volumes of electronic case data to identify errors, trends, and systemic issues impacting program accuracy.
- Documented findings and corrective actions clearly to support audit readiness and operational decision-making.
- Monitored and reported key performance indicators (KPIs), including accuracy rates, timeliness, and caseload volume.
- Served as a subject-matter resource on SNAP policy and quality standards, supporting consistency across reviews.
- Maintained strict confidentiality while independently managing high-volume analytical workloads.
Unit Lead / IES Trainer
Revolution Technologies, Inc.
Remote
04.2022 - 09.2024
- Led second-level quality reviews and audits of eligibility cases, ensuring documentation and decisions met contractual, state, and federal standards.
- Analyzed performance data to maintain a 99% Quality Assurance score across eligibility processing operations.
- Supported implementation and rollout of integrated eligibility systems, identifying gaps, risks, and opportunities for process improvement.
- Trained and mentored staff on system navigation, documentation standards, and compliance requirements.
- Collaborated with leadership and stakeholders to streamline workflows, improve productivity, and reduce processing errors.
- Contributed to testing support and troubleshooting efforts by validating system outputs against business rules and policy requirements.
Unit Supervisor
Texas Health and Human Services Commission
Dallas, TX( Remote)
05.2008 - 04.2022
- Supervised eligibility determination and ongoing case management for SNAP, TANF, Medicaid, and workforce-aligned programs.
- Analyzed client applications, verification data, and system outputs to ensure accurate eligibility determinations and continued benefits.
- Conducted quality reviews, identified trends in case errors, and implemented corrective actions to strengthen compliance.
- Supported reporting initiatives, audits, and data corrections under strict regulatory deadlines.
- Partnered with internal teams and external agencies to resolve discrepancies and support program oversight.
- Developed training materials and coached staff to improve data accuracy, documentation quality, and policy adherence.
Education
High School Diploma -
Corsicana High School
Corsicana, TXSkills
- Business Analysis & Requirements Gathering
- Stakeholder & Cross-Functional Collaboration
- Process Mapping & Workflow Optimization
- Data Validation, Auditing & Quality Assurance
- KPI Tracking, Reporting & Trend Analysis
- Risk, Error & Root Cause Analysis
- Program & Policy Compliance (SNAP, TANF, Medicaid, WIOA-aligned)
- Integrated Eligibility Systems (IES)
- Confidential & Regulated Data Management
- SQL (data querying, validation, reconciliation)
- Power BI (dashboards, KPI reporting, data visualization)
- Python (data analysis, automation, reporting support)
- Microsoft Excel (advanced formulas, pivot tables, data analysis)
- Microsoft PowerPoint & Word (executive and operational reporting)
Certification
- Power BI
- SQL
- HIPAA Compliance Certification
Timeline
Senior SNAP Case Reviewer (Contract)
Staffing Solutions Organization (SSO)
11.2025 - 01.2026
Unit Lead / IES Trainer
Revolution Technologies, Inc.
04.2022 - 09.2024
Unit Supervisor
Texas Health and Human Services Commission
05.2008 - 04.2022
High School Diploma -
Corsicana High School
ANALYST VALUE ADD
- Strong bridge between business needs and data-driven solutions
- Proven experience translating policy and requirements into measurable outcomes
- Deep understanding of regulated data environments and quality standards
- Track record of improving accuracy, efficiency, and operational performance