Ebony Smith
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
EMT/ Student Health Technician
Children's School Services
10.2019 - Current
- Work as a student Health Tech by performing a variety of activities in support of student services; screen for medical conditions of ill or injured students; respond to students health issues and problems; notify parents, and school staff of student illness, injury, health issues and concerns, or emergencies as needed.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Receptionist
Washington Weather Corporation
08.2019 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Staffing Manager
HireOne Staffing
06.2018 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Emergency Medical Technician
Life star response ambulance corporation
06.2006 - 09.2017
- Highly skilled and proven ability to supervise certified nurses and licensed practical nurses
- Effective in maintaining a sanitized, clean and safe environment, while providing critical care to patients and helping them in early recovery
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Education
Associates of Health and Science -
Stratford University
06.2013
Graduated with Honors -
Ballou Senior High School
06.2002
Skills
- Patient Transportation
- Environmental Emergencies and Trauma
- Patient Safety and Medical Procedure
- Screening and Examination
- Medical terminology and Anatomy and Physiology of paramedics and firefighters
- Recoding of Vital Signs
- Managing Patient Records/File
- Multifaceted Team Approach
- Emergency Protocols
- Formulation of Patient Care Plans
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Advanced Proficiency in Internet Explorer, Safari, Google Chrome, Multi-Line Phone Systems and general office equipment
- Proficient in goggle docs
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Customer satisfaction measurement
Certification
- Maryland Emergency Medical Technician Certification
- CPR Licenses
Accomplishments
- Proven record of preparing and maintaining the patient's medical history and maximizes patient flow by providing superior operation support.
- Demonstrate ability to answer phone and provide information to patients and families
- Knowledge of preparing, maintaining, and disseminating unit reports and follows health system guidelines at all time to ensure accurate care.
- Proven ability to maintain comfort and privacy of patients during shift
- Report all patient related activity to the senior management in a timely manner and take and record patient's blood pressure, pulse rate, weight, temperature, and respiration rate
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
References
- Kevin Francois, Washington Weather Services, 240-714-8258
- India Brown, Hireone, 202-390-3307
- Michelle Weaver, Children's School Services, 202-210-7315
Timeline
EMT/ Student Health Technician
Children's School Services
10.2019 - Current
Receptionist
Washington Weather Corporation
08.2019 - 06.2022
Staffing Manager
HireOne Staffing
06.2018 - 10.2019
Emergency Medical Technician
Life star response ambulance corporation
06.2006 - 09.2017
Associates of Health and Science -
Stratford University
Graduated with Honors -
Ballou Senior High School
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