Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Hi, I’m
Ebony Smith-Keener
Receptionist
Las Vegas,NV
Summary
Overview
10
years of professional experience
Work History
Collection Sites
Office Assistant
08.2020 - 02.2023
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Scheduled and coordinated travel arrangements for office staff members.
7-eleven
Shift Leader
02.2016 - 07.2020
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Inn At The Cove
Front Desk Agent
03.2013 - 05.2016
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
College of Southern NevadaLas Vegas, NV
Associate of Arts from General Studies
05.2026
University Overview
- 3.5 GPA
Skills
- Data Entry and 10-Key
- Microsoft Office
- POS Systems
- Automated Telephone Systems
- Exceptional Customer Service
- Office Supplies and Inventory
- Verbal and Written Communication
- Administrative and Clerical Support
Timeline
Office Assistant
Collection Sites
08.2020 - 02.2023
Shift Leader
7-eleven
02.2016 - 07.2020
Front Desk Agent
Inn At The Cove
03.2013 - 05.2016
College of Southern Nevada
Associate of Arts from General Studies
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