Ebony Spann
Chicago,IL
Summary
To obtain a position that will allow me to utilize the skills that I currently possess while developing new ones with a company that offers and promotes growth
Overview
10
10
years of professional experience
Work History
Credit Card Customer Service Representative
Discover
04.2022 - Current
- Handles inbound calls from cardmembers regarding account inquiries, payments, and billing issues.
- Processes requests for card activations, lost/stolen cards, and credit line increases/decreases.
- Provides information on card benefits and helps customers navigate account services.
Lead Front End Cashier
Walmart
03.2018 - 04.2022
- Manage a team that executes inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM areas of the store
- Distribute cash daily, secures daily collections; prepares and submits daily deposits to assigned bank
- Create a guest-obsessed culture and lead your team to prioritize the guest experience and deliver on store sales goals
- Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring you are guest ready at all times
- Create a scheduling plan in partnership with your team leaders based off of monthly and weekly business workload and guest traffic
- Conduct regular check-ins with your team to ensure completion of tasks and workload
- Manage all General Merch backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve
- Train the new employees. Provide them with important material and resources as part of training procedures
Patient Service Representative
Northwestern Medicine
02.2016 - 03.2018
- Verify and update patient demographic, insurance, financial and appointment information in our Epic scheduling software
- Educates patients regarding policies, procedures, expectations, and financial liabilities
- Schedule patient appointments, update patient insurance and demographic information
- Prepare the patient for his/her upcoming visit by advising the patient of balances on account, payments due on the date of service, items that need to be brought to the visit, and any instructions for the day of service
- Requests, accepts, and posts payments for services received in accordance with the foundation’s standards
- Organize paperwork for patients by gathering the necessary materials and monitoring progress
- Scan necessary documents, schedule follow-up appointments, process working items in departmental Epic work queues
- Respond to patient requests and inquiries in a timely fashion while exhibiting warmth, compassion and responsiveness to patients and their families
- Cross-train and be utilized as a Patient Access Representative, Receptionist, and as a Scheduling Coordinator, as requested
- Perform various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks as assigned
Housekeeper
Hampton Inn
02.2016 - 03.2018
- Clean and arrange guest rooms to the hotel standards for guest arrival
- Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
- Making beds and changing linens, maintaining clean and sanitized rooms
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
- Report all lost and found items to the Housekeeping Manager
- Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensuring all rooms are cared for and inspected according to standards
- Check stocking levels of all consumables and replace when appropriate
- Sorting, washing, loading, and unloading laundry
- Reporting any necessary repairs or replacements
Education
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Wright College
05.2021
Skills
- Excellent oral and written communication skills
- Exceptional customer service skills
- Great organizational skills
- Ability to multitask and prioritize work duties effectively
Timeline
Credit Card Customer Service Representative
Discover
04.2022 - Current
Lead Front End Cashier
Walmart
03.2018 - 04.2022
Patient Service Representative
Northwestern Medicine
02.2016 - 03.2018
Housekeeper
Hampton Inn
02.2016 - 03.2018
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Wright College