Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Stewart

Raleigh,NC

Summary

Experienced Office Management and Administration Professional with 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Warehouse Associate

Amazon
Durham , NC
10.2021 - Current
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Worked safely around moving machinery.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as 50 pounds

After-School Program Assistant

Brooklyn Urban Garden Charter School
Brooklyn, NY
10.2019 - 06.2020
  • Prepared reports and maintained administrative records.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Enforced rules and instructions to maintain discipline.
  • Supervised up to 100 students during outdoor exercise periods, monitoring group and individual safety
  • Facilitated student recruitment and registration at back-to-school nights and open house events
  • Connected and frequently communicated with students and parents regarding programs, policies and individual needs

Billing Manager

Ortho Manhattan
New York, NY
02.2016 - 02.2019
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
  • Reviewed billing problems, researched issues and resolved concerns
  • Performed billing, collection and reporting functions for office generating over $1,000,000 annually

Practice Manager

Roosevelt Hospital Doctors Office
New York, NY
07.2012 - 02.2016
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Supported clerical needs of more than six Physician's, including taking messages, scanning documents and routing patient correspondence
  • Supervised team of 20 office personnel

Patient Care Technician

Medical College Of Georgia
Augusta , GA
09.2008 - 06.2012
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained pre- and post-treatment vital signs and weight.

Front End Supervisor

Roosevelt Hospital Doctors Office
New York, NY
04.2006 - 06.2008
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Coached employees and trained on methods for handling various aspects of complicated issues and difficult patients
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer service ratings 40%
  • Resolved customer problems by investigating issues, answering questions and building rapport

Education

Certificate - Medical Assisting

The New York School For Medical And Dental Assistants
Long Island City, NY
2003

High School Diploma -

High School For Health Professions & Human Services
New York, NY
2001

Skills

  • Staff management
  • Excellent multi-tasking ability
  • Payroll and budgeting
  • Customer Service
  • Training and development
  • Data entry
  • Prior authorization processing
  • Insurance coverage verification

Timeline

Warehouse Associate

Amazon
10.2021 - Current

After-School Program Assistant

Brooklyn Urban Garden Charter School
10.2019 - 06.2020

Billing Manager

Ortho Manhattan
02.2016 - 02.2019

Practice Manager

Roosevelt Hospital Doctors Office
07.2012 - 02.2016

Patient Care Technician

Medical College Of Georgia
09.2008 - 06.2012

Front End Supervisor

Roosevelt Hospital Doctors Office
04.2006 - 06.2008

Certificate - Medical Assisting

The New York School For Medical And Dental Assistants

High School Diploma -

High School For Health Professions & Human Services

Similar Profiles

CREATE PROFILE
Ebony Stewart