Ebony Suggs
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at multitasking and working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Police Inventory Control Clerk
City of Memphis Police Department
Memphis, Tennessee
12.2024 - Current
- Conduct daily audits to verify inventory accuracy and identify discrepancies.
- Managed inventory levels for police department supplies and equipment.
- Maintained organized storage areas for ease of access and safety.
- Assisted officers in locating needed equipment and supplies efficiently.
- Maintained organized storage areas for easy access and optimal space utilization.
- Organized, labeled, and inventoried equipment
- Created reports on inventory status, shortages, and overages.
- Received, checked-in and restocked equipment
Police Property and Evidence Clerk
Memphis Police Department
Memphis, TN
10.2022 - 12.2024
- Assist customers with retrieving lost, found, and or evidence of property.
- Perform various narcotics testing for law enforcement officers
- Data entry
- Answer Multi line phone
- Scanned physical evidence into digital format for easy access by investigators.
- Transported sensitive material between departments and outside agencies in a secure manner.
- Responded promptly to requests from investigators regarding status of evidence items.
- Processed incoming evidence items in accordance with departmental procedures.
- Assisted in preparing cases for trial by gathering necessary documents, photos, videos.
- Packaged and properly stored evidence for use in cases.
- Retrieved relevant documents from archives when needed for investigation purposes.
- Managed inventory levels of supplies needed for processing evidence items.
- Prepared evidence for court presentations and related documentation.
- Maintained accurate inventory of all evidence items received.
Package Researcher Agent
FedEx Services Corp
Olive Branch, MS
09.2020 - 10.2022
- Research and located missed scanned packages
- Data Entry
- Data capture images of packages being stored
- Process shipping packages
- Process fraud packages
- Process vault packages
- Collaborated with cross-functional teams to enhance operational efficiency.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
Police Property and Evidence Clerk
CITY OF MEMPHIS
Memphis, TN
12.2019 - 10.2020
- Assisted law enforcement officers with processing incoming evidence for proper storage and tracking.
- Assisted customers/civilians with retrieving lost, found, and or evidence of property.
- Perform various drug tests
- Secure confiscated weapons and drugs retrieved by law enforcement
- Maintained accurate inventory of all evidence items received.
- Ensured proper chain of custody for all evidence materials.
- Prepared evidence for court presentations and related documentation.
Security Site Supervisor
G4S SECURITY
Memphis, TN
01.2019 - 09.2020
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Issued criminal trespass warnings to possible suspects
- Detained unauthorized individuals and escorted off the premises.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Trained new security staff on policies, procedures, and equipment usage.
- Collaborated with local law enforcement for effective incident management.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Responded promptly to customer inquiries or complaints regarding security issues.
Supervisor Security Dispatcher
G4S Security
Memphis, TN
02.2018 - 01.2019
- Conducted regular inspections to ensure compliance with safety regulations and policies.
- Coordinated communication between security teams and client management for effective operations.
- Developed schedules to optimize staff coverage during peak hours and events.
- Resolved conflicts and incidents on-site, ensuring a safe environment for clients and visitors.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
Supervisor Security Dispatcher
Allied Universal
Memphis, TN
12.2015 - 02.2018
- Provide exceptional customer service.
- Monitor and observe all security cameras, monitor and record all radio incoming and outgoing traffic.
- Control traffic flow.
- Assist with employee badges.
- Answer inbound/outbound multi line phone.
- Monitor and log of all vendors entering building.
Customer Service Representative
COSTCO
Memphis, TN
10.2011 - 06.2015
- Assisted customers with exceptional customer service, maintained a clean area, unload and.
- Assessed customer needs and upsold products and services to maximize sales.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Shift lead
CVS PHARMACY
Memphis, TN
08.2010 - 10.2012
- Supervised daily operations and ensured compliance with company policies.
- Assisted customers with inquiries and resolved complaints effectively.
- Implemented promotional displays to enhance product visibility in-store.
CUSTOMER SERVICE SUPERVISOR
WAL-MART SUPER-CENTER
Olive Branch, MS
07.2003 - 11.2008
- Supervised customer service team to ensure quality service delivery.
- Resolved customer complaints promptly and effectively.
- Managed inventory and restocked shelves as needed for operations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Education
Technical College -
Concorde Career College
Memphis, TN 03.2011 - 06/2012
Skills
- Phone Etiquette
- Recruiting
- Microsoft Powerpoint
- Multi-line Phone Systems
- CCTV
- Organizational skills
- Data Entry
- Customer relationship management
- Warehouse experience
- Conflict management
- Time management
- Communication skills
- Security
- Typing
- Administrative Experience
- Computer skills
Personal Information
- Willing To Relocate: Anywhere in U.S.
- Authorized To Work: U.S. for any employer
Timeline
Police Inventory Control Clerk
City of Memphis Police Department
12.2024 - Current
Police Property and Evidence Clerk
Memphis Police Department
10.2022 - 12.2024
Package Researcher Agent
FedEx Services Corp
09.2020 - 10.2022
Police Property and Evidence Clerk
CITY OF MEMPHIS
12.2019 - 10.2020
Security Site Supervisor
G4S SECURITY
01.2019 - 09.2020
Supervisor Security Dispatcher
G4S Security
02.2018 - 01.2019
Supervisor Security Dispatcher
Allied Universal
12.2015 - 02.2018
Customer Service Representative
COSTCO
10.2011 - 06.2015
Technical College -
Concorde Career College
03.2011 - 06/2012
Customer Service Shift lead
CVS PHARMACY
08.2010 - 10.2012
CUSTOMER SERVICE SUPERVISOR
WAL-MART SUPER-CENTER
07.2003 - 11.2008