Ebony Sutton
Durham,NC
Summary
Proud U.S. Air Force veteran with a strong sense of integrity and tenacious work ethic. Information Technology foundation has cultivated an analytical mindset, naturally inclined to simplified, yet proactive approaches to complex issues. Broad range of experience has provided insight into followership and leadership, allowing comfortable liaising among various teams, with intent to: gather data, assess risks, prioritize tasks, manage key milestones and complete projects within given cost, time and financial constraints.
Overview
20
20
years of professional experience
Work History
Network Implementation Engineer
Charter Spectrum
03.2022 - Current
- Simultaneously oversees up to 60 wireless network installation projects; conveys status with key stakeholders
- Configures Managed WiFi gear: Cisco (+Meraki), Brocade and TP-Link switches, WAPs, Nomadix and Mikrotik
- Exercises Agile techniques, to mitigate delays in task progression, in the event of unforeseen circumstances
- Works with border partners to actively and consistently support all efforts to enhance customer experience
- Uses JIRA waterfall platform to simultaneously manage various Managed WiFi installation projects
- Performs periodic quality assurance checks on all installation and change management activities
Network Outage Specialist
Charter Spectrum
05.2021 - 05.2022
- Leveraged various resources (alarm, telemetry, network topology, etc.) to triage network outages and reduce MTTR
- Utilized advanced troubleshooting to remotely resolve coaxial and switch-based wireless network issues
- Investigated network faults to ensure continuous end-user connectivity throughout diverse WiFi network topologies
- Clearly documented investigation, facilitated escalation and collaborated with border partners to resolve outages
Tier II Community Solutions Support
Charter Spectrum
04.2020 - 05.2021
- Interfaced with end-users, by phone, to: assess, troubleshoot and resolve interruptions in internet connectivity
- Coordinated hardware repair and/or upgrades to ensure continuous internet services for Managed WiFi customers
- Procured equipment, scheduled and implemented new network solutions and/or firmware updates, as directed
- Drove field productivity through efficient call handling and support, during on-site customer service repairs
Coordinator of Business Operations (CBO)
Verizon Business
01.2020 - 03.2020
- Evaluated billing to provide cost-saving options for multimillion-dollar Verizon Wireless business accounts
- Performed device activation/deactivation, port-ins, suspensions, MDN changes and generated reports for clients
- Created various PowerPoint, Excel, Access, Visio, line graphs, pie and bar chart presentations for customers
- Oversaw disposal, recycle and/or sanitation of obsolete equipment, according to Federal and agency programs
Purchasing Agent (GS-07)
James A. Haley VA Hospital
05.2016 - 02.2019
- Requested quotes, prepared proposals, negotiated terms and issued purchase orders in support of patient care
- Thoroughly reviewed contract details, to ensure legal and medical criteria were met, in concern to patient needs
- Comprehensively explained policies to patients, on their level with discretion, in support of specific program areas
- Organized meetings between medical staff, patients and/or contractors, with regard to their respective schedule(s)
Education
Bachelor of Science - Holistic Health
American College of Healthcare Sciences
Portland, OR05.2028
Associate of Science - Information Technology Sys.
Community College of The Air Force
Montgomery, AL05.2008
Skills
- Motivated
- Team player
- Coachable
- Time Efficiency
- Personable Communicator
- Practical
- Adaptable
- Critical Thinker
- Strategic
- Systematic
- Problem Solver
- Detail-oriented
Accomplishments
• Proficiently acquired various skills, to initially support then progress to install Managed WiFi networks, within 2 years
• Developed database which improved real-time inventory management by 100% with 50% less paperwork
• Redistributed, recycled, or disposed of 200 outmoded computers to reduce accountable assets by 25%
• Primary equipment custodian responsible for 400 computing assets in eight locations valued at $1 million
Timeline
Network Implementation Engineer
Charter Spectrum
03.2022 - Current
Network Outage Specialist
Charter Spectrum
05.2021 - 05.2022
Tier II Community Solutions Support
Charter Spectrum
04.2020 - 05.2021
Coordinator of Business Operations (CBO)
Verizon Business
01.2020 - 03.2020
Purchasing Agent (GS-07)
James A. Haley VA Hospital
05.2016 - 02.2019
Bachelor of Science - Holistic Health
American College of Healthcare Sciences
Associate of Science - Information Technology Sys.
Community College of The Air Force
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