EBONY Sykes

• Championed innovative technologies to modernize legacy systems while maintaining compatibility with existing infrastructure.
• Redesigned business operations to maximize employee productivity. Achieved 80% reduction in processing time for payments.
• Evaluated business needs then leveraged Salesforce to design, program, and implemented a new operational platform to support scalable future growth and reduce rate of internal employee expansion. Gained complete integration in 13 months.
• Led cross-functional teams to successfully migrate 50M+ data points including migration and testing plans.
• Created and implemented a training program for internal and external customers.
• Designed and implemented an external customer website to include operational metric and business analytics to 2k external customers.
  Managed monthly financial distributions of $10M.
• Achieved significant cost savings through strategic negotiations with vendors.
• Created internal and external operational suite using the latest business intelligence software.
• Manage CMS Compliance and Oversite. Consistently rated most compliant FMO by implementing proactive agency support programs.

• Restored customer trust by reconfigured the data infrastructure through creation of new data lakes and implementing data processes to streamline information acquisition.
• Transformed team from report generation to business analytics by converting reports from data display to visual storytelling. Built suite of 40 systemic reports in 7 months in preparation for AEP.
• Highlighted trends within areas such as disenrollment’s, accretion, sales processing and agent onboarding that had not previously been identified to ensure trends were visible to senior leaders.
• Provided teams with analysis and reconciliation including sales, compensation, broker relations and compliance.
• Team success was achieved through focus on employee development and leadership that reached beyond task completion and focused on team member training, communication, and recognition.

• Designed new reporting Infrastructure to support business analytics to support targeted sales growth.
• Created automated account reconciliation for financial reporting of over $50MM.
• Reduced Operational FTE by 30% with process automation.

• Lead MarketPOINT Finance team to automated analytics through data infrastructure redesign and technology training.
• Support Senior Leaders in annual budget preparation, monthly expense, and budget review/evaluation.
• 2019 STAR Award recipient - Humana recognition for outstanding contributions
  Managed project requirements, budgets, testing, implementation, documentation, training and rollout for major systems conversions.
• Provide analytical support to Segment Leaders to help them understand and evaluate financial impacts of operational and strategy decisions.
• Created $1B forecast model to predict 24 month outcomes based on variables including changes in sales projections, compensation structure, and member behavior and market conditions
• Consistently ensuring operational programs adhere to CMS regulations.

• Evaluated technical and operational impact of merging of HumanaOne and Marketpoint lines of business then consolidated to single reporting platform
• Identified key operating indicators for financial systems, leads systems, sales systems, customer relationship and agent management systems
• Systemically obtained data and created automated reporting packages for each.
• Created requirements for corporate IT to develop system based on my project plan.
• Completed projects on average of 30% under budgets and 15% ahead of schedule.
• Ensure data was implemented and used in compliance with CMS regulations.

• Consulted with Humana One Executives (merged from 4 companies in 4 states) to determine areas to gain operational efficiencies and consolidated technology platform.
• Traveled to various site to understand processes, challenges and system constraints.
  Designed new processes and identified resources necessary for implementation
• Managed project budget, timeline,work allocation, implementation, documentation and training.
• System programming as necessary.
• Project completed 1 year early and 40% under budget

• System support and Operational Analysis for Humana's Senior Products Sales Division
• Designed and Implemented Medicare Sales Reporting system to provide timely sales analytics to 200+ national sales leaders.
• Subject Matter Expert for sales reporting, sales information systems, membership analysis, CMS reporting, sales goals and trending & analysis
• Responsible for departmental systems documentation & peer training
• Liaison between Humana MarketPOINT and IT developers both domestic and abroad
• Worked with legal department to create systems for tracking sales compliance and adherence to state and federal Department of Insurance and Center for Medicare Services regulations.

• Redesigned reporting system for inventory and production from source data acquisition across multiple data warehouse platforms to final reporting and analysis saving 30 hours of processing per week.
• Redesigned national phone reporting process to increase accuracy and decrease preparation time by 10 hours per week per service center.
• Prepared and analyzed financial, membership and operational data to determine corporate areas of opportunity. created system to decrease process time by 20 hours per week while increasing accuracy of daily reporting.
• Provided budget preparation support and analysis for all service centers and corporate accounting support.
• Support executives with ad-hoc reporting and analysis.

Education supplemented by significant training in operations and process management.