Ebony Talley
Eastpointe,MI
Summary
Seasoned Small Business Owner with 8 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
9
9
years of professional experience
Work History
Owner/Human Resources Manager/Production Manager
Ebony's Bakery Boutique
Eastpointe, Michigan
05.2015 - Current
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Maintained accurate inventory of baking supplies and ingredients.
- Decorated cakes with icing, sprinkles and other edible decorations.
Receptionist/Recruitment and Retention Coordinator
Sienna Health
Shelby Township, Michigan
01.2023 - 01.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
Receptionist Administrator
Security Central Inc
Detroit, Michigan
01.2022 - 01.2023
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
Customer Coordinator
Mashalls
Warren, Michigan
05.2016 - 01.2022
- Provided customer service and support to clients over the phone, by email and in person.
- Answered incoming customer inquiries via telephone, email or live chat.
- Resolved customer complaints regarding products, services and billing issues in a timely manner.
- Processed orders accurately and efficiently using order processing software.
- Developed strong relationships with customers through positive interactions.
Education
Associate of Arts - Business Administration
Henry Ford College
Dearborn, MI05-2018
High School Diploma -
Chandler Park Academy - High School
Harper Woods, MI06-2015
Skills
- Cash Flow Optimization
- Strategic Planning
- Financial Planning
- Profit And Loss Analysis
Timeline
Receptionist/Recruitment and Retention Coordinator
Sienna Health
01.2023 - 01.2024
Receptionist Administrator
Security Central Inc
01.2022 - 01.2023
Customer Coordinator
Mashalls
05.2016 - 01.2022
Owner/Human Resources Manager/Production Manager
Ebony's Bakery Boutique
05.2015 - Current
Associate of Arts - Business Administration
Henry Ford College
High School Diploma -
Chandler Park Academy - High School
Similar Profiles
Rachel MullenRachel Mullen
Bakery Owner/Pastry Chef at Primas Bakery + BoutiqueBakery Owner/Pastry Chef at Primas Bakery + Boutique
Jessica EnghJessica Engh
Operator at Snowdog Bakery & BoutiqueOperator at Snowdog Bakery & Boutique
Denzel SaryeeDenzel Saryee
Managing Director at Ebony's Quest RestaurantManaging Director at Ebony's Quest Restaurant