Ebony Taylor
Management Analyst
Norfolk,VA
Summary
Effective Medical Claims Processor with strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims.
Overview
14
14
years of professional experience
Work History
Medical Claims Processor II
Elevance Health
6 2022 - Current
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Followed up on denied claims to verify timely patient payment and resolution.
- Managed large volume of medical claims on daily basis.
- Researched and resolved complex medical claims issues to support timely processing.
Medical Support Assistant
WPS healthcare solutions inc.
04.2017 - 01.2019
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Streamlined patient check-in process with effective communication and organization skills.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
Assistant Store Manager
Family Dollar Store
12.2010 - 05.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Business Administration -
Strayer University
Skills
- HIPAA compliance awareness
- Claims Processing Proficiency
- Medical Terminology Familiarity
- Customer Service
Timeline
Medical Support Assistant
WPS healthcare solutions inc.
04.2017 - 01.2019
Assistant Store Manager
Family Dollar Store
12.2010 - 05.2017
Medical Claims Processor II
Elevance Health
6 2022 - Current
Business Administration -
Strayer University
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