Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

EBONY TAYLOR

Petersburg,VA

Summary

Versatile employee with 10+ years of experience assisting with and fulfilling organization staffing needs and requirements. A proven track record of using excellent communication and organizational skills to lead within a company, assist with recruiting excellent personnel, and improve company efficiencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Advanced Medical Support Assistant

Department of Veterans Affairs
Richmond, VA
1 2022 - Current
  • Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
  • Used VISTA GUI to maintain and record patient data and generate reports.
  • Maintained strict compliance with HIPAA regulations, ensuring protection of sensitive patient information.
  • Promoted effective communication among medical staff by serving as liaison between physicians, nurses, and administrative personnel.
  • Coordinate with staff to ensure that patients are contacted to reschedule cancelled appointments.
  • Improve workflow by assisting where it is needed and performs follow up administrative needs.
  • Running Encounter and Clinic Availability Reports.
  • Assigned scheduling keys to overbook appointments as needed.
  • Brought department consultations down by 25% alone.
  • Verified and updated clinical records
  • Mailed patient appointment letters.

FID Processor

Walmart Distribution Center
Sutherland, VA
07.2018 - 04.2022
  • Ensures orderly production and distribution of products by pulling orders from inventory, delivering production materials and supplies where needed.
  • Maintains inventory by identifying, labeling, and keeping materials and supplies in stock, recording location of inventory, and reporting shortages.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
  • Reduced order processing time with streamlined material handling procedures by 20%.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Locates and packs materials for shipping.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Maintains material-handling equipment by completing pre-use inspections and making operator repairs.
  • Keeps inventory, loading areas, and machinery clean.

Correctional Officer

Sussex State Prison
Sussex, VA
05.2016 - 07.2018
  • Conducted routine patrols and inspections, identifying and addressing potential security threats.
  • Monitored CCTV systems and alarm systems, promptly responding to any suspicious activities or alarms.
  • Assisted in intake, processing, and monitoring of inmates, ensuring their safety and adherence of facility rules.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted thorough searches and inspections, resulting in discovery and confiscation of contraband items ensuring safety of staff and inmates.
  • Effectively managed crisis situations, de-escalating conflicts and ensuring safety and well-being of all individuals involved.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Documented incidents, maintained accurate logs, and completed necessary reports in compliance with departmental policies and procedures.

Optometrist Assistant

Petersburg Optical, Marron Inc.
Petersburg, VA
01.2014 - 05.2016
  • Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
  • Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
  • Completed 15 new optical orders per day with 100% accuracy and consistently high customer satisfaction scores.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders as needed to maintain adequate stock.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Resolved concerns with products or services to help with retention and drive sales.

Direct Support Professional

Good Neighbor Homes
Richmond, VA
08.2010 - 02.2013
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
  • Completed regular check-ins and progress reports for each client.

Education

Associate of Applied Science - Administrative Assisting

Bryant Stratton College
Richmond, Virginia
09.2012 - 05.2015

Skills

Proficient with project management software

Team player

Excellent time management skills

Conflict management

Public speaking

Data entry proficiency

Type 60 WPM

References

References available upon request

Timeline

FID Processor

Walmart Distribution Center
07.2018 - 04.2022

Correctional Officer

Sussex State Prison
05.2016 - 07.2018

Optometrist Assistant

Petersburg Optical, Marron Inc.
01.2014 - 05.2016

Associate of Applied Science - Administrative Assisting

Bryant Stratton College
09.2012 - 05.2015

Direct Support Professional

Good Neighbor Homes
08.2010 - 02.2013

Advanced Medical Support Assistant

Department of Veterans Affairs
1 2022 - Current
EBONY TAYLOR