Ebony Taylor
Tishman Speyer
Washington,DC
8
years of professional experience
Experienced General Manager and skilled leader with 10 years of experience utilizing exceptional planning and problem-solving abilities to optimize business plans and daily operations. Results-driven and resilient in team development, process improvement, and productivity enhancement. Demonstrates solid industry knowledge, excellent communication skills, and a talent for identifying and implementing strategic changes to address areas requiring improvement.
Work History
Associate General Manager
2 Years 10 Months- Streamline processes for higher efficiency, by identifying bottlenecks and reorganizing workflows in the department.
- Contribute to financial growth by managing budgets effectively, increasing revenue by 35% resulting in highest trajectory in portfolio.
- Utilize data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Collaborate with cross-functional stakeholders to achieve company-wide objectives and drive operational excellence.
- Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Identified areas for improvement within operations using data analysis techniques while recommending practical solutions to drive positive results.
Customer Success Team Lead
1 Year 9 Months- Effectively manage and lead a client service team consisting of 10+ people to drive company proficiency and success.
- Monitored metrics and develop actionable insights to improve efficiency and performance.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
- Evaluated effectiveness of current onboarding strategies by conducting regular surveys with employees who recently completed installations.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Community Manager
8 Months- Leveraged sales expertise to promote products and capitalize on up sell opportunities.
- Conduct research, gather information from multiple sources and present results.
- Partnered with commercial sales team on evaluation and feasibility assessments of new systems and technologies.
- Handled all customer logistics, license agreements and effectively scheduled appointments, showings,move-ins and move-outs.
- Pioneered promotional activities to drive community engagement and increase retention.
- Streamlined operations by communicating efficiently with over 50 customers, keeping meticulous records, budget management and internal collaboration.
- Created guides and playbooks for team processes, sales and support, operations, and reporting.
Community Manager
1 Year 2 Months- Established strategic pipeline throughout region generating monthly revenue of $850,000 for owner.
- Proposed team sales strategies and reporting processes to optimize revenue and exceed quarterly targets.
- Conduct weekly sales meetings with cross-functional stakeholders to discuss strategy for organizations retention and quarterly sales target.
- Consistently work with stakeholders to optimize lead generation and develop marketing plans based on changes in market data.
- Organized regular community events, fostering sense of belonging among members and promoting networking opportunities.
Sales & Marketing Associate
4 Months- Analyzed monthly and quarterly financial statements for variance reporting.
- Implemented sales plans; mock-ups, email campaigns and social media content for advertising.
- Utilized Yardi Systems to manage operations, communications and draft customer leases.
- Increased prospect customer engagement with brand websites by integrating relevant videos for online content.
- Conducted informative and personalized showings of property that result in new leases and 98% lease renewals.
- Screened prospect and existing customers creditworthiness to execute leases.
- Maintained operational facilities by organizing regular maintenance, major repairs and capital improvement projects.
Resident Associate
5 Months- Solved problems by resolving occupancy issue for over 400 customers.
- Executed events and activities that engaged customers and fostered sense of community.
- Maintained open communication with customers to proactively handle questions and complaints.
- Conferred with customers by telephone, social media or email to provide information about property.
- Interacted with vendors, contractors and professional services personnel to receive orders; directed activities and communicate instructions.
- Composed internal email communications, as well as sales and customer communications.
- Aligned company goals with customers outcomes and increased satisfaction by automating contact management systems.
Marketing Operations Coordinator
2 Years 2 Months- Executed property move-ins, move-outs, updated CRM database; Utilized Hubspot to conduct showings to maintain overall goal of 100% property retention.
- Provided monthly accounting sales and reports that outlined financial revenue and budget
- Managed calendars, scheduled meetings, effectively planned and executed marketing and sales projects for stakeholders.
- Supported Executive Digital Strategist by creating long-term goals for products and services; Planned acquisition marketing campaigns and strategies.
- Issued customers monthly invoices, managed 300 customers accounts receivable and accounts payable by utilizing portfolio management software.
Community Associate
2 Years- Built welcoming and collaborative community environment amongst members through events and presentations.
- Assigned members requests submitted through Zendesk software; identified issues for escalation, document accordingly.
- Conducted regular surveys to assess member satisfaction with community offerings, resulting in targeted improvements based on feedback received.
- Amended monthly and quarterly lead generation targets through sourcing qualified new leads, capitalizing on existing commercial sales.
- Managed social media platforms to promote community events and engage with members effectively.
- Increased occupancy rate 90% with improved marketing and tenant relations strategies.
Education
Bachelor of Science - Communications, Broadcast Journalism
Skills
Onboarding
Operations
Presentation
Problem Solving
Business Insights
Data Quality Control
Operations Research
Prompt Engineering
Stakeholder Management
Asset Management
Policies and procedures implementation
Customer Relationship Management
Timeline
Associate General Manager
Tishman Speyer
12.2023 - CurrentRead More
Customer Success Team Lead
Kastle Systems Falls Church
02.2022 - 11.2023Read More
Community Manager
Jones Lang LaSalle
06.2021 - 02.2022Read More
Community Manager
MakeOffices Washington
01.2020 - 03.2021Read More
Sales & Marketing Associate
Bozzuto Management Company
09.2019 - 01.2020Read More
Resident Associate
Bozzuto Management Company Greenbelt
04.2019 - 09.2019Read More
Marketing Operations Coordinator
Metro Offices
07.2017 - 09.2019Read More
Community Associate
WeWork
07.2016 - 07.2018Read More
Bowie State University
Bachelor of Science from Communications, Broadcast Journalism
Read More