Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Teamer

Houston,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Resident Assistant

Sagora Senior Living
01.2024 - 07.2025
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.

Customer Service Representative

Continuum
08.2022 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Diagnosed and troubleshoot technical issues and products or services remotely, guiding customers through step by step solutions.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.

Client Relations Specialist

Primary Services
06.2021 - 07.2022
  • Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
  • Logged call information and solutions provided into internal database.
  • Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.

Education

High School Diploma -

Houston Can Academy Hobby
Houston, TX

Skills

  • Time management
  • CPR certified
  • Team player
  • Supportive
  • Multitasking
  • Remote work proficiency
  • Active listening
  • CRM software proficiency
  • Problem-solver
  • Excellent communication
  • Critical thinking
  • Data entry
  • Conflict resolution

Timeline

Resident Assistant

Sagora Senior Living
01.2024 - 07.2025

Customer Service Representative

Continuum
08.2022 - 12.2024

Client Relations Specialist

Primary Services
06.2021 - 07.2022

High School Diploma -

Houston Can Academy Hobby

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